Customer Service Representative

1 week ago

Waterloo, Canada BA Folding Cartons Full time

**Who We Are**

At BA Folding Cartons we create packaging with standout power. With a combination of skill, experience and innovative design, the BA team can create tailor-made solutions for each client’s specific packaging needs. With our combined team of over 130 in Ontario, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses.

**SUMMARY**

**An opportunity to ensure the end-to-end delivery of our clients’ packaging needs, on time and on budget, while meeting corporate and client expectations**

The Customer Service Representative is responsible for coordinating with our sales and production teams to ensure client orders are processed and delivered on time.

**KEY DUTIES & RESPONSIBILITIES**

**Project Coordination**

Coordinating the process flow for client orders, including:

- Receiving and entering incoming client orders
- Establishing and communicating product pricing estimates to our clients
- Ensuring all product art is approved
- Scheduling shipment to client
- Maintain client information, any necessary specific client requirements within the Epicor/AVP system
- Perform other duties as designated

**Client Relationship Management**
- Develops and maintains effective relationships with clients.
- Responsible for resolving issues, managing client expectations, and ensuring client satisfaction.

**KNOWLEDGE & SKILLS**
- Well organized and highly efficient working in a dynamic environment
- Ability to work well across teams
- Ability to influence and persuade others to ensure timely product delivery
- Ability to communicate effectively with others for the purpose of providing feedback, conveying information, data exchange, clarification and follow up
- Knowledge of AVP/Epicor is a plus
- Packaging industry experience is preferred but not essential

At BA Folding Cartons we believe that diversity, equity, and inclusion is a key business driver. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. Upon request, we will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Waterloo, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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