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Coordinator of Safety and Operations

2 weeks ago

Ajax, Canada Ajax Public Library Full time

**Position**: Coordinator of Safety and Operations

**Classification**: Full-Time Permanent, Exempt Non-Union

**Vacancy**: Existing

**Location**: Main Branch, with travel to other sites

**Salary/Wage**: $93,205.56 - $116,507.46 / year

**Schedule**: 35 hours per week, evenings and weekends required

**Date Posted**: Thursday August 28, 2025

**Closing Date**:Friday September 26, 2025

Under the direct supervision of the Manager of Public Service, and as part of the Library’s leadership team, the Coordinator of Safety and Operations’ primary mandate is to foster a sense of safety and welcomeness for library customers and staff. The position also coordinates public health and safety and facilities management functions. This position takes a compassionate and trauma-informed lens focusing on helping all customers enjoy and use the library.

**Education and Experience**
- Post-secondary diploma from an accredited community college in Social Services, Security Administration, or equivalent education and experience.
- Minimum of three years’ experience working in community mental health and/or crisis intervention, or experience in a related field; Library experience an asset.
- Minimum of one years’ relevant supervisory experience, preferably in a unionized environment.

**Preferred Skills**
- Strong relationship-building skills with experience in fostering constructive, positive relationships with a diverse range of individuals and communities, including marginalized and precariously housed individuals, and those experiencing mental health or addiction challenges.
- Expertise and experience in de-escalation strategies and interventions.
- Strong capability to work collaboratively with internal and external stakeholders, to create relevant, impactful cultural change.
- Exceptional verbal and written communication capabilities in articulating clear, compelling messages and in tackling complex or sensitive topics with a professional, direct, learning approach.
- Demonstrated ability to meet the required core competencies of the position.
- Demonstrated experience in executing the key duties of the position.
- Proven commitment to superior customer service.
- Proven knowledge of the Windows-based Office computer environment.
- Valid Class ‘G’ driver’s license with a clear abstract.

**Position Responsibilities**

**Key Duties**
- Reports to the Manager of Public Service and provides assistance where necessary.
- Works closely with key partners to design welcoming experiences and foster a safe and welcoming community.
- Key role in safety programs such as emergency procedures, life safety systems, risk assessments and coordinating system wide security initiatives.
- Oversight of security personnel; recommends and provides training on Library policies and procedures as well as reviewing and revising strategies to maximize patrols based on current incidents and trends of behaviour.
- Investigate and review reports of all incidents/accidents, determine immediate and root causes, recommend corrective actions up to and including customer exclusions, and follow up to ensure resolution of identified issues.
- Lead trauma debriefs and staff support, provide training for non-violent crisis intervention and de-escalation strategies.
- Review and make recommendations with appeals process, and correspondence with DRPS.
- Collaborates with relevant community partners to help foster inclusive and welcoming services.
- Assists with facility maintenance and oversight; serves as the point of contact with the Town of Ajax’s facilities staff.
- Oversees day to day operations of facility Cleaners and Operations Support Assistant staff.
- Oversight of Library van maintenance and usage.
- Makes recommendations to the Manager of Public Service on policies, procedures, review of space from a safety lens, and training related to health and safety, building maintenance, emergency guidelines and incident response.
- Applies and monitors compliance under AODA, ESA, and the Human Rights Code and other relevant legislation while performing job duties.

**Other Duties**
- To promote and adhere to the workplace values of the Library, i.e. integrity, service focus, continuous improvement, and enthusiasm.
- Tracks all expenditures for delegated budget lines, negotiates with and monitors the performance of vendors and suppliers.
- Accountable for any budget to actual variances for delegated budget lines.
- Prepares reports and statistics as required by the Manager of Public Service.
- Other library related duties as assigned.

**Core Competencies**

Accountability: Translates corporate and work unit goals and objectives into practice. Consistently delivers on work plan objectives as assigned by the Manager. Creates collaborative relationships with Town of Ajax’s Operations staff and support service organizations. Accepts responsibility for actions, work performance, errors and results of individual and team efforts.

Communication Skills: Writes an