General Manager

**Job Title: General Manager - Retail Supplement Store**

**Top Nutrition & Fitness**

**Location**: Downtown Montreal (at our store at 3575 Ave du Parc)

**Job Type**: Full-Time

**About Us**:
We are a leading supplement retailer in downtown Montreal, catering to fitness enthusiasts both in-store and online. Our location serves as both a retail storefront and a fulfillment center for online orders. We are looking for a **sales-driven, knowledgeable, and highly organized General Manager** to oversee store operations, lead our team, and ensure an exceptional customer experience.

**Responsibilities**:

- **Sales & Performance**: Drive sales by actively engaging with customers, recommending products, and ensuring sales goals are met. Implement strategies to **increase revenue and upsell effectively**.
- **Leadership & Staff Management**: Hire, train, and supervise employees, ensuring they perform their duties effectively. Provide coaching and feedback to improve team performance.
- **Product Knowledge & Training**: Ensure all staff are **trained on new supplements, ingredients, and industry trends** to provide accurate and knowledgeable recommendations to customers.
- **Store Operations**: Oversee all aspects of store operations, ensuring the store runs smoothly and efficiently.
- **Scheduling & Coverage**: Ensure proper staffing levels at all times. **If no other staff is available, the General Manager is responsible for being at the store when it is open.**:

- **Customer Experience**: Maintain high standards of customer service, address inquiries and concerns, and create a welcoming in-store environment.
- **Inventory & Fulfillment**: Manage stock levels, handle restocking, and oversee accurate online order fulfillment.
- **Technology & Systems**: Operate and oversee the store’s **Shopify-based** online platform and ensure smooth order processing.
- **Administrative Tasks**: Use **Microsoft Word & Excel** for reporting, scheduling, and documentation.
- **Problem-Solving**: Quickly address operational issues, including stepping in for absent employees (including evenings, weekends, and peak sales events such as Black Friday Weekend).
- **Physical Requirements**: Must be able to lift up to **30 lbs** and be comfortable working on their feet for extended periods during shifts.
- **Commuting Requirement**:Must be able to reliably commute to downtown Montreal.**

**Qualifications**:
**Retail Management Experience**: Strong previous experience as a store manager, or operations manager in a retail setting (3+ years).
**Sales Skills**: Proven ability to **drive sales, upsell, and train staff on effective sales techniques.**
**Leadership Skills**: Ability to manage and motivate a team, delegate tasks, and hold employees accountable.
**Supplement/Fitness Knowledge**: Basic understanding of supplements, ingredients, and industry trends, or a strong personal interest in fitness and wellness.
**Customer Service Skills**: Proven experience dealing with customers professionally and effectively.
**Bilingual (English & French)**: Ability to communicate fluently in both languages is essential (spoken and written).
**Tech-Savvy**: Familiarity with **Shopify** is a plus. Must be fully proficient in **Microsoft Word** and have basic knowledge of **Excel**.
**Attention to Detail**: Strong organizational skills to manage inventory, orders, and staff schedules.
**Availability & Flexibility**: Must be available for full-time work during store hours, including taking shifts when other staff members are unavailable, and covering major sales events.
**Physical Capability**: Must be able to lift up to **30 lbs** and stand for long periods during shifts.
**Commuting Ability**: Must have a reliable way to **commute to downtown Montreal** for scheduled shifts. (Hours of operations are 11-8 Mondays, 11-7 T-F, 11-5 Weekends and shifts start 30mins-1 hour before the store opens to set aside all new online orders.)

**Why Join Us?**
- Competitive salary based on experience with performance bonus structure.
- Opportunity to work in a **fast-growing** industry and contribute to a passionate, fitness-focused team.
- Employee discounts on supplements.
- Growth opportunities within the company.

**How to Apply**:
**Titre du poste : Gérant(e) général(e) - Magasin de suppléments**

**Top Nutrition & Fitness**
**Lieu**: Centre-ville de Montréal (dans notre magasin au 3575 Avenue du Parc)
**Type d’emploi**: Temps plein

**À propos de nous**

Nous sommes un détaillant de suppléments de premier plan situé au centre-ville de Montréal, desservant les passionnés de fitness en magasin et en ligne. Notre emplacement sert à la fois de boutique physique et de centre de traitement des commandes en ligne. Nous recherchons un(e) gérant(e) général(e) dynamique, compétent(e) en ventes et hautement organisé(e) pour superviser les opérations du magasin, diriger notre équipe et garantir une expérience client exceptionnelle.

**Responsabilités**
- **Ventes et performa