Service Desk/desktop Support/it Field Service

6 days ago

Montréal, Canada Compest Solutions Inc Full time

DESKTOP Support Tech. HYBRID
- Experience 5Yrs
- Required Skills : Desktop Support, Field Services, French Speaking and Writing Skills
- Driver Licence and Vehicle.
- Shift Day 08AM TO 05PM Local Time - Monday To Friday.

Roles & Responsibilities
- Excellent French Speaking and Writing skills.
- Resolve technical support issues that cannot be resolved via telephone by Service Desk, in person or using remote tools Diagnose and repair hardware problems, set up, configure and test equipment.
- Perform preventative maintenance and install upgrades and options
- Ownership of incidents/requests from start until resolution
- All aspects of IMAC (Install, Move, Add, Change) including onboards/offboards
- Resolve walk up requests for assistance including business hour
- Support at walkup windows across North America Ability to mobilize a force of 5-20 people to provide an IT presence in various areas across North America
- Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company
- Creation & verification of Knowledge Base (KB) articles
- Analyze, document, and escalate critical issues to appropriate support groups Image laptops and desktops
- Test & terminate network cables Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees
- Assist with server installs, repairs and maintenance as required
- Assist with network issues and performance issues
- Assist with mobility incident/requests as required Deployment of mobility devices spare/loaner as required
- Assist with switch and router installs and replacements
- Asset Management and Documentation in ServiecNow

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $20.00-$22.00 per hour

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Montreal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT Field service Admin: 4 years (preferred)
- Service Desk: 3 years (preferred)
- Desktop Support: 3 years (preferred)
- French: 3 years (preferred)

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