IT Specialist

7 hours ago

Montréal, Canada MSP OPERATIONAL CORP Full time

Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let Groupe Access Powered by MSP Corp. be your next step to success. We are currently looking for a dynamic **IT **Technician - Level 1-**2 **for a role to hire for our client located in** Montreal, QC and Saint-Jean-sur-Richelieu, QC**. who is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company’s solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered, and operated. Do you like a challenge and want to be part of a dynamic team? Would you like to share in the success of a fast-growing company? Then read on **On-site position** **Requirements**: - Minimum 5 years' experience in a similar position. - DEC in Information Technology or equivalent. - In-depth knowledge and experience with Microsoft environments, including Microsoft Office 365, and Active Directory. - Experience with Windows 10-11. - Experience in user support. - Experience in troubleshooting and repairing PCs and printers. - Experience with imaging laptops. - Knowledge/Experience of ticketing system: ServiceNow - Strong troubleshooting, communication, and documentation skills. - Demonstrate a good level of autonomy (good planning, good follow-up and accountability, initiative). - Ability to work as part of a team. - Excellent problem-solving skills and attention to detail. - Willingness to continuously learn and adapt to new technologies and procedures. - Bilingual in English and French, both written and spoken. - Has a car and a valid driving license. **Responsibilities**: - Perform imaging of desktop and laptop computers as part of the MES project, involving 135 PCs and PC refresh. - Assign or update KBM user access, with a training session provided before assigning this task. - Manage SNOW Incident, Request, and Task Support tickets. - Handle user password management, including unlocking and resetting passwords. - Provide O365 support assistance. - Manage the addition and removal of computer assets from the Asset Management Database. - Prepare end-of-life (EOL) desktop and laptop computers for recycling. - Serve as a backup IT resource during vacations for each site. If you or someone you know might be interested in this incredible career opportunity, send us your updated CV.- "Communication with out of province clients/vendors will occur, therefore good use of the English language written & spoken is required."

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