IT Help Desk Support Technician

1 week ago

Waterloo, Canada Park West Professional Services Full time

**Summary**

The Help Desk Support Technician will be the first point of contact for technical support for the external customers of our company. We are an EMR partner that provide a full suite of physician’s IT services to hospitals, IPAs and small and medium sized practices.

** 100% REMOTE ** AFTER INITIAL TRAINING**

**Duties and Responsibilities**
- Provide first and second level support on computer hardware and software issues on Microsoft platforms.
- Record all calls in the Technology Ticket Management System as per escalation procedures and priority settings and assign to appropriate Technology staff member.
- Handle scheduled software upgrades and patches.
- Perform general administrative duties for department as needed.
- Assist in documenting and communicating user/technical service policies for products supported by the Help Desk.
- Develop reference and training materials and provide end-user training.

**Required Experience and Qualifications**
- Experience within the Information Technology industry in a support capacity.
- A diploma or certificate in a technical related area would be an asset.
- Strong competence in the Microsoft Ecosystem (Office, Remote Desktop, Server, Desktop OS).
- Entry Level Linux/Unix knowledge is a bonus.
- Ability to work in a fast-paced team-oriented environment.
- Highly organized, detailed and multi-task oriented, with the ability to balance priorities.
- Excellent written and verbal communications skills.
- Exceptional customer service skills with an ability to interact in a professional and friendly manner with end users at all levels within the organization.
- Solid problem solving and troubleshooting skills coupled with a willingness to learn.

COVID-19 precaution(s):

- Remote interview process

Work Remotely
- Yes - 100% REMOTE ** AFTER INITIAL TRAINING

Hours
- Monday to Friday - 11:00AM EST - 8PM EST

**Salary**: From $45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Taking all government recommended precautions in regards to COVID-19.

**Experience**:

- Technical Support: 1 year (required)

Work Location: One location

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