Member Service Representative

**Reports to**:Branch Manager
**Union**: COPE
**Rate of Pay**: $24.63

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at YNCU, we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them Thanks for checking us out

**The Role**

Provide prompt, courteous member service not only by processing member’s financial transactions, but also by cross selling (or referring), at every opportunity, our full range of products and services, thus ensuring that our members expectations are consistently met or exceeded.

**Duties & Responsibilities**
- Process members’ transactional requests (deposits, withdrawals, transfers, etc.)
- Answer the telephone in the branch to provide member service
- Balance the ATM when requested
- Promptly respond to member inquires/problems in a courteous and efficient manner
- Uncover members’ needs, and assist members to utilize the products or services which best meet those needs
- Proper completion and submission of tracking sheets
- Make a minimum of 5 _sales_ calls per week
- Make at least 1 _high level_ referral per week
- Make at least 1 MemberCARE referral per month
- Follow our _Quality Service Standards_ consistently

**What we are looking for**
- Have the flexibility to work a varying schedule, which could change, including evenings and weekends
- Willingness to work at any branch of YNCU when requested
- Meet YNCU’s Balancing Standards: _Same-day Balancing Ratio_ 75% minimum (Goal: 90%), _Accumulated Difference YTD_ within $100.00 and _Time Required to Balance_ 15 min. average
- Be willing to accept increased responsibilities
- Be a team player
- Have the ability to communicate effectively with staff and members alike and a desire to not just do a job, but to do it well
- Professional demeanor and professional dress

**Why work at YNCU?**

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support.
- Certified Ontario Living Wage Employer
- B Corp Certified
- Southwestern Ontario Top Employers (2025)
- Waterloo Area's Top Employers (2025)
- Canada's Healthy Workplace Month Great Employer Award (2025)
- Minimum 18 hours per week
- Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness
- Learning and Development Opportunities
- Paid Volunteer opportunities
- Fun and meaningful Employee Resource Groups
- Free bank account and discounted rates for Employee’s
- YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time._
- YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training._

**Job Type**: Part-time

Pay: $24.63 per hour

**Benefits**:

- Company events
- On-site parking
- Wellness program

Work Location: In person