Virtual Receptionist/clinic Admin

1 week ago

Ottawa, Canada First Step Men's Therapy Full time

**Pay**: $20 per hour

This role will report to the Clinic Director, Adam Gelinas

**About Us**

First Step Men's Therapy was created in 2021 with one purpose: to create a warm, inviting space to help men develop better relationships with themselves and others. We are **100% virtual **and help men across Ontario through our JaneApp telehealth platform

**Our Core Values**:

- _Authenticity_
- _Creativity_
- _Diversity_
- _Equality_
- _Fun_
- _Growth_
- _Honesty_
- _Integrity_
- _Responsibility_
- _Teamwork_
- _Trust_

**To succeed in this role..**

You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients. You are a spreadsheet guru who can stay on top of the latest information and organize information effectively.

**Qualifications**
- 2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)

**Responsibilities**
- Supporting psychotherapists with client bookings, payments, administrating intake & consent forms, etc.
- Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)
- Tracking metrics using spreadsheets for Clinic Director
- Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure
- Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients
- Confidence to share ideas and constructive criticism to help us grow
- Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises
- Tech savvy (we are mostly paper-less and everything is online)
- An appetite for innovation and simplicity who is highly process oriented
- Working autonomously comes easy to you but you also love collaborating with a talented team
- Considerable experience using the Google Drive, Slack, and Canva
- Knowledge of JaneApp scheduling software is an asset

**Application Process**:
In addition to submitting a resume and cover letter:
**Job Types**: Part-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Flexible schedule
- Flextime

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evenings
- Evening shift
- Monday to Friday
- Weekend availability

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)

Work Location: On the road

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