Policy and Procedures Specialist

**You’re invited to make a difference ** as a full time **Policy and Procedures Specialist** in Kitchener**.**

**At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.**

This role serves Kindred by producing current, concise, and regulatory approved policies and procedures so that staff members are empowered to deliver excellent member service. This involves researching best practices and regulations, consultation and collaboration, technical writing, and system management. Finally, an emerging responsibility of this role is to support the development of workflows within Flowable in order to streamline current organizational processes.

**Key Responsibilities**
- Fulfills responsibility for the research, ongoing development and revision of policies and procedures.
- Supports the development of workflows in Flowable to align with approved processes and procedures.
- Leads process development and contributes to communication and education relating to new and revised products and services.
- Implements approved policy changes for Member Relationships, updating documentation and communicating changes.
- Liaises with other stakeholders as a technical writing expert to support their documentation activities in writing or revising policy and procedures.
- Maintains Forms Inventory and Records Management for Member Relationships department, including updating all links as changes are implemented.

**What to bring**

You are a technical writing professional that has a strong familiarity with the financial services sector. With your strong writing skills, attention to detail, and interpersonal skills, you will serve as a critical partner to our internal departments and branch staff to ensure our policies, processes and procedures are managed and communicated effectively.

**Plus, you bring your qualifications and experience**:

- Post-secondary education in a related field
- Training in technical writing or programming
- 3 years related technical writing experience
- Progressive experience in financial services
- Experience in business analysis, process improvement or Project Management _an asset_

**Why Kindred**

You will be part of a collaborative workplace where you’ll be asked to participate in the business and share your voice. You’ll be expected to continually grow your skills and abilities and to share your expertise and experience with colleagues.

We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for your overall wellness. And of course, your rewards package includes competitive total compensation plus an array of financial products and services at preferred rates for staff. When you choose Kindred to further your career, you’re joining an engaged workforce at a certified B Corp that is committed to using business as a force for good and acting as an advocate for a Living Wage.

**Our comprehensive total rewards package includes**:

- Competitive total compensation
- Starting salary range $53,000 - $62,500 (F band)
- Group benefits plan & commitment to staff wellness
- 3 weeks vacation, vacation purchase program
- Career growth opportunities, continuous training & development support
- Staff benefits on financial products & services (including Group RRSP matching)

**RSVP**
- As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred’s values-centered and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability._