Logistics and Customer Relations Specialist

**House of Contractors Inc. is seeking a dedicated and detail-oriented Logistics and Customer**

Relations Specialist to join our team. This position requires a proactive individual with strong

organizational skills and a customer-focused mindset to manage logistics operations, profit

calculations, and customer relations while ensuring operational excellence.

**KEY RESPONSIBILITIES**:
**1. Upselling Products and Services**:

- Actively promote additional products and services to customers during and post order

processing to maximize sales opportunities.
- Identify and recommend products based on customer needs to in person customers.

**2. Freight Booking and Coordination**:

- Arrange cost-effective and timely freight services for shipments.
- Ensure all shipments are scheduled with reliable carriers to meet delivery deadlines.

**3. Order Prioritization and Communication**:

- Notify the warehouse team of priority pallets for orders.
- Clearly specify product details (additional accessories or services) and shipment

requirements for effective processing.

**4. Pallet Pick-Up and Transport**:

- Drive company vehicles to pick up pallets, including long and oversized pallets as needed.
- Ensure the safe transport of all products in accordance with company standards.

**5. Weekly Profit Calculation**:

- Perform profit calculations and submit accurate financial reports to management.
- Monitor order margins and identify opportunities for cost reduction or low margin mistakes.

**6. Loading Carriers**:

- Oversee the safe and efficient loading of shipments onto carrier trucks.
- Ensure proper handling and securing of products to avoid damage during transit.

**7. Customer Relations and Appreciation**:
relationships.
- Proactively engage with customers to gather feedback and address concerns.

**8. Invoicing and Billing**:

- Prepare and issue invoices accurately and in a timely manner.
- Verify all order details and ensure proper documentation before invoicing.

**9. Freight Bill Verification**:

- Review and confirm the accuracy of all freight bills.
- Investigate and resolve discrepancies promptly.

**10. Claims Management with Freight Carriers**:

- Manage and submit claims for damaged or missing shipments with freight carriers.
- Maintain detailed records and follow up to ensure proper resolution.

**QUALIFICATIONS**:

- Experience: Minimum 1 year in logistics, customer service, or a related field.
- Skills:

- Strong attention to detail and organizational skills.
- Excellent communication skills in Spanish, both written and verbal
- Excellent communication skills in English, both written and verbal
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Ability to handle multiple tasks and prioritize effectively.
- Valid driver’s license with a clean driving record.
- Ability to lift and transport heavy pallets if necessary.
- Strong problem-solving skills and a proactive mindset.

**WORKING CONDITIONS**:

- Full-time, on-site position at our Scarborough location.
- Free parking, Free snacks and Free Coffee throughout the day.
- Dynamic and supportive work environment with growth opportunities.

**WHY JOIN US?**

At House of Contractors Inc., we are committed to the growth and success of our employees. This

role offers the opportunity to expand your skills and contribute to a thriving business in a

collaborative and positive atmosphere.

**TO APPLY**:
**Job Type**: Fixed term contract
Contract length: 12 months

Pay: $17.00-$20.00 per hour

Expected hours: 32.5 - 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Discounted or free food
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- Are you fluent In English Written & Verbal

**Experience**:

- logistics: 1 year (required)

**Language**:

- Spanish (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 2025-01-31
Expected start date: 2025-02-03