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Restaurant Supervisor

3 weeks ago

Hamilton, Canada Earth to Table: Bread Bar Full time

**Who we are**:
Earth to Table: Bread Bar is a living extension of the food philosophy that began with the Earth to Table cookbook. It celebrates what is best about food by shortening the gap between producers and consumers. Bread Bar makes a commitment to sourcing quality ingredients that are fresh and local.

**Job Role**:
The Restaurant Supervisor is responsible for working with the entire restaurant team. This person leads by example to ensure that daily operations needs are being met while offering superior customer service and guest experience during their visit at our Bread Bar James St. restaurant. Working cohesively with the General Manager and Chefs, the Restaurant Supervisor will assist in the hiring, scheduling, training, and overall service standards of the Bread Bar team.

**Key Accountabilities**:

- Communicate and be an example of Pearle Hospitality’s core values by demonstrating genuine and thoughtful hospitality in the day-to-day execution of duties.
- Act as a mentor to service staff: embody a great service culture and create a high level of service standards and excellence.
- Overall team organization and development: Working directly with the front of house teams (hostesses, servers, and support staff).
- Champion Pearle culture by ensuring high level of staff engagement and continual reinforcement of mission and core values.
- Assist in employee evaluations/performance reviews.
- Oversee and direct day-to-day operations of the restaurant.
- Management of shifts: daily decision making, scheduling, planning, while upholding standards, product quality and cleanliness.
- Review labour daily to ensure that all positions are staffed and make adjustment as needed.
- Assist in the overall inventory management.
- Investigate and resolve complaints concerning food quality and service.
- Operating POS System; End of night reporting; Guest check reporting.
- Proper opening and closing of restaurant, assure team is abiding by daily cleaning checklist
- Ensure consistency of service with clearly defined service standards and work continually at raising the bar to provide the very best guest experience.
- Fully understand and comply with all federal, provincial, and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
- Exhibit a positive optimism and upbeat personality toward guests, suppliers, vendors, and members of the FOH and BOH teams
- Always act with integrity and honesty, take responsibility for decisions and actions
- Demonstrate a commitment to further develop skills and knowledge and initiates action to accomplish goals

**What we would like you to bring to the table**:

- 2+ years experience restaurant management experience
- Smart Serve certified
- Weekend and evening shift availability
- Experience with restaurant software such as: Micros
- Organization and ability to multi-task.
- Customer Service: Understand the importance of strong customer service and consistently offering an excellent dining experience for guests.
- Leadership: Act as a role model for others, support personal and professional growth.

**Why join the Bread Bar James Team**:

- Competitive wages
- Discounts at all Pearle Hospitality restaurants, hotels and spas
- Training and Development
- Growth opportunities
- Amazing team and company culture
- Pearle Hospitality and affiliated companies, including Earth to Table: Bread Bar, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs_

**Salary**: From $23.00 per hour

Additional pay:

- Tips

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Store discount
- Vision care

Schedule:

- Day shift
- Night shift
- Weekend availability

**Experience**:

- Food & Beverage Operations: 2 years (preferred)