Restaurant Supervisor

**The Basic Gist**:
We’re not your traditional Mexican place. We just happen to think that tacos are a dish best-served fun, with a side of liquor. Welcome to The Mule, where tacos, tequila & bourbon come to party.

We are Hamilton's favorite lunch spot, regular late-night haunt, and go-to destination for a great bite & drink. Our tacos range from classic Mexican to weird-and-wild-you’ve-gotta-try-this.

All of our food is 100% gluten-free and we offer a variety of fare that is sure to satisfy either the most dedicated carnivore or delight your vegetarian and/or vegan side.

**What’s An “Other Bird”?**

The Other Bird is a hospitality family that includes The Mule (Hamilton, ON), The Mule (Cambridge, ON), The Mule (London, ON), Hunter & Co (London, ON), Rapscallion (Hamilton, ON), Burro (Burlington, ON).

We are a young, growing and fun-loving company that believes in providing amazing culinary and service experiences.

**What's The Role?**

The FOH Supervisor works under the direction of The Mule's Management Team to ensure the daily success of The Mule's service & support teams. The FOH Supervisor is responsible for ensuring The Mule's FOH restaurant is always welcoming, competently staffed, and is providing exceptional service to the hungry & thirsty masses of London.

**Key Responsibilities**
- Perform all duties and responsibilities of any front-of-house position as needed.
- Ensure guests are given prompt, attentive, and unobstructed service at all times.
- Perform related duties as required throughout service periods.
- Deal with guest complaints in a professional, helpful, and friendly manner.
- Monitor day-to-day staffing levels and report and problems or inconsistencies to The Mule's General Manager
- Assist with the supervision and training of all FOH staff and ensure that policies and procedures are followed.
- During all shifts, double check and sign-off on the completion of all daily staff duties.
- At the end of all shifts, complete all necessary daily reports, paperwork, and closing/lock-up procedures.
- Be familiar with all back-end elements of Silverware POS and be able to assist staff and troubleshoot any issues and be able to complete all necessary labour adjustments.
- Be an active leader regarding Health & Safety by assisting with the completion of monthly audits, as well as ensuring all health & safety procedures are followed.
- Report any general concerns to The Mule's General Manager.
- Liaise with BOH management to ensure effective cooperation and communication.
- Take a proactive role in encouraging teamwork, cooperation, productivity, and a positive attitude within the working environment.
- Attend any training or meetings when required by The Mule's General Manager.
- Other tasks as assigned by The Mule's General Manager.

**Education & Experience Requirements**:

- High School Diploma or GED is required.
- 3+ years experience working in the restaurant industry is required.
- Prior supervisory experience is an asset.
- Smart Serve certification is required.

**Skills & Abilities**:

- Having strong attention to detail.
- Must be capable of working in a fast-paced environment with multiple interruptions.
- Must be able to work and lead effectively as a team.
- Excellent communication skills, both verbal and written.
- Excellent interpersonal skills.

**Shift Structure**:

- Mix of supervisor shifts and impact front line shifts.

Does this sound like you? If so, we would love to hear from you

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $22.00-$24.00 per hour

**Benefits**:

- Company events
- Discounted or free food

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- Restaurant: 3 years (required)

**Language**:

- English (preferred)

Licence/Certification:

- Smart Serve (required)

Work Location: In person