Complaints and Compliance Coordinator

**The Opportunity**: As part of Maple Leaf Food’s FSQA team, the incumbent is responsible for working with a cross functional team (shipping, scheduling, operations, FSQA) to ensure product that has been placed on hold is disposition and released in a timely manner. In addition, will be responsible to initiate initial root cause investigations to all complaints; both customer and consumer. The incumbent is also responsible for coordinating and assisting with root cause investigations to prevent future reoccurrences. The incumbent will also lead and lead & engage cross functional teams during investigations to determine necessary immediate and permanent corrective/preventative actions for all complaints.

**Snapshot of a Day-in-the-Life**:

- Initiate initial root cause investigations to all complaints
- Lead & engage cross functional teams during investigations to determine necessary immediate corrective actions for all complaints
- Lead & engage cross functional teams to determine permanent corrective/preventative actions for all complaints
- Influence others to enable immediate corrective actions completion
- Assess effectiveness of permanent corrective/preventative actions to prevent a recurrence
- Prepare and submit written responses to all incoming complaints and meet MLF timelines for complaint responses completion
- Provide supporting facility complaints data for internal audits, Customer audits, and 3rd party audit and data for CFIA task completions
- Prepare regularly scheduled review & trend of similar/same complaints issues by circumstance, Customer, products, etc.
- Share reporting on activity levels and trending within the facility, and with other MLF manufacturing facilities
- Provide employee interactive training material to support ongoing reductions in complaints frequencies
- Provide ongoing technical support for MLF Sales force and Consumer Affairs
- Serve as foreign material prevention team member and help facilitate meetings.
- Assist HACCP team with validations, plant inspections, and Non Conformance tracking
- Assist Holds and Release Coordinator.

**What You’ll Bring**:

- BSC. or higher
- Working knowledge of SAP
- Strong communication skills in order to ensure plans made as a team are executed in a timely and accurate manner
- An understanding on product traceability from raw material to deliveries to the customer
- Ability to lead by influence
- Strong organizational skills with attention to detail
- Must have good written English communication skills

**What We Offer at Maple Leaf Foods**:

- Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
- An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
- Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
- Defined Contribution Pension Plan with company matching that starts on your first day of employment.
- Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
- Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
- Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

**About Us**: We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together.

We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf®, Schneiders®, and Greenfield Natural Meat Co.® We’re on a journey to become the most sustainable protein company - not just in Canada - but on earth.
- We are carbon neutral.
- We are one of the only food companies in Canada to set science-based targets.

We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.
**A diverse and inclusive work environment**: Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We belie