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Lead Customer Service Representative

2 weeks ago

Laval, Canada Driven Brands Full time

Company:Driven Brands

Nous vous invitons à nous rejoindre chez Driven Brands

Basée à Charlotte, Caroline du Nord, Driven Brands (NASDAQ: DRVN) est la plus grande entreprise de services automobiles en Amérique du Nord, fournissant une gamme de besoins automobiles au grand public et commerciaux, y compris la peinture, la collision, les vitres, la réparation de véhicules, la vidange d'huile, l'entretien et le lavage de voiture.

Avec plus de 4500 centres dans 15 pays, Driven Brands est la société mère de certaines des principales marques de services automobiles en Amérique du Nord, notamment Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, etc. Notre réseau dessert plus de 50 million de véhicules par an et génère plus de 5 milliards de dollars de ventes à l'échelle du système chaque année.

Notre culture inspire la haute performance et l'innovation, permettant à nos collaborateurs d'aller plus loin, plus vite dans leur carrière. Avec des gens incroyables et de grandes marques, nous attendons avec confiance une croissance passionnante à venir et croyons au respect des valeurs qui soutiennent cette vision.

**Description de l'emploi**:
**Description du poste**:
Sous la supervision de son chef d’équipe, le/la titulaire du poste réponds aux appels liés aux réclamations d’assurance (bris de vitres automobiles) en respectant les hauts standards de qualité de notre organisation. En utilisant les scripts et les systèmes à sa disposition, il/elle assiste les clients avec leurs questions et préoccupations et recommande les solutions appropriées à leurs besoins

**Profil recherché**:

- 1+ experience en centre d'appels / service a la clientele est un atout
- Une expérience en Assurances constitue un atout important
- Bilingue (Français ET anglais de niveau intermédiaire/avancé)
- Autorisation de travailler légalement au Canada
- Résident(e) du Grand Montréal
- Flexible pour travailler sur horaires variables dans les plages suivantes : L-V entre 7h-21h, Samedi 8h-17h

**Ce que nous offrons**:

- Formation complète, en présentiel, rémunérée (12 jours à temps plein à nos bureaux de Laval)
- Travail 100% à distance par la suite avec le soutien continu d’une équipe professionnelle et inspirante
- Salaire de base debutant a $20 + Bonus de performance
- Possibilité d’extension / permanence au-delà du mandat (à déterminer)

**Lieux de travail**:

- Travail à distance après la formation complétée

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