Customer Service Lead

4 days ago

Laval, Canada Harry Rosen Full time

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

Customer Service Lead

Full Time Permanent
- Reporting to _Store Operations Leader

Harry Rosen - Carrefour Laval

Laval, Quebec

As the leading high-end men’s wear clothier in Canada, Harry Rosen has an exciting and challenging opportunity for an experienced Customer Service Lead, to join the STORE Team in the Carrefour Laval Mall location.
- Focus on training and development of top Customer Service Representative team
- Provide day-to-day leadership to the customer service team.
- Model customer service standards of excellence are demonstrated at the service desk
- Provide coaching support to ensure POS policy and procedure standards
- Support policy and procedures standards in line with our _Brand Promise_ in ensuring a consistent and high-quality customer service experience
- Maintain supplies and resources at service desks
- Support accurate and timely markdowns, and restyles
- Retail Experience, sales support, or customer service
- 2 years of overall experience in customer service in retail
- Service Team Leadership, ambassador providing exceptional service and standards to clientele
- Service Desk Leader, POS and Cash Service experience
- Attracting, onboarding, training and development of service team
- Service desk maintenance, and supply order
- High detail orientation
- Strong verbal, and written communication skills
- Positive with great attitude, capable to work under pressure at times
- Passion for customer service and best in class practices
- Able to work evenings and weekends

Our Commitment

Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent.

World-Class Workplace
- A culture that is both rich and diverse, focused on onboarding great talent
- A collaborative environment built on a foundation of Teamwork.
- A modern, digitally advanced workplace.
- A coach committed to supporting the achievement of your personal career goals.

Benefits & Rewards Programs
- A competitive compensation program
- A collaborative environment supported by monthly team bonus opportunities for all store associates
- Year-round best in industry clothing discounts and special offers
- You will accrue a generous three weeks of paid vacation annually based on active full-time employment. The longer you stay, the more vacation you’ll earn.
- A culture that promotes a healthy, fulfilling work/life balance while offering long-term career opportunities

We thank you for your interest in this opportunity.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_

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