Customer Service Representative

1 week ago

Laval, Canada 7017006 Full time

Galien is the exclusive distributor of Bauerfeind products in Canada. Bauerfeind is a German-based company that offers a full range of innovative supports, orthoses, medical compression stockings and orthopedic orthoses to help individuals maintain and regain healthy lives. We are currently looking for an experienced Customer Service representative for our growing online sales. Experience working with amazon or shopify is considered an asset. If you are dedicated and ambitious, Galien is an excellent place to grow your career.

**Tasks and duties**:

- Act as the company gatekeeper.
- Greet customers warmly and ascertain problem or reason for calling.
- Assist customers with placement of orders, refunds, or exchanges.
- Use telephones to reach out to customers and verify account information.
- Create and maintain professional relationships with clients in order to establish trust between Galien and its clients.
- Provide support to sales representatives by placing sample and promotional orders for their clients. Also informing them about client concerns and issues.
- Inform customers about Galien’s return policies, and issue customer return postal labels.
- Assist in placing replenishment inventory orders

**Key Responsibilities**:

- Assist customers with product inquiries, order status, returns, exchanges, and refunds.
- Troubleshoot technical issues related to our website and order processing.
- Collaborate with internal teams, including shipping and inventory, to resolve customer issues in a timely manner.
- Process customer feedback and suggest product or service improvements to the relevant teams.
- Maintain detailed and accurate records of customer interactions.
- Ensure that all communications are professional, courteous, and in line with company policies.

**Requirements**:

- Prior experience in customer service or e-commerce preferred.
- Strong written and verbal communication skills.
- Comfortable with using customer service platforms, e-commerce tools, and postal software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent problem-solving skills and a customer-centric mindset.
- Tech-savvy with a basic understanding of online shopping platforms and order management.

**Required experience**
- Fully bilingual(english and french) spoken and written
- Experience in e-commence considered an asset
- Experience with amazon and shopify preferred
- Experience in data entry
- Minimum of 3 years experience in similar position
- Excellent customer service orientation
- Good prioritization and organizational skills
- Meticulous attention to detail
- Strong team player
- Sports and exercise medicine knowledge preferred
- Job Types: Full-time, Permanent

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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