Client Services/support Representative

**_Client Services/Support Representative_**

**_AdmitONE (an MRG Group company)_**

**_Toronto, Ontario_**

AdmitONE is a fast growing ticketing company that has become an industry leader in hospitality, events, and live entertainment.

AdmitONE, an MRG Group company, is not just a ticketing company, it’s an experience portal built by event & experience creators. This foundation; decades of industry knowledge and experience in promoting, venue management, ticketing, marketing, media relations and artist representation allows AdmitONE to deliver customers Positive, Shareable Experiences when discovering and purchasing tickets. In addition to the core functionality of selling tickets to events, the product roadmap includes everything from an integrated back-end dashboard to travel and DIY products while ensuring we service 110% of user and customer needs of today and tomorrow.

As we continue to grow, we are looking to add a dynamic Client Services/Support Representative to our AdmitONE business.

Reporting to the Head of Admit One, the Client Services/Support Representative will be responsible for building out a structure and department that will grow with the needs of the Admit One business. This dynamic role will help to ensure that programming, client support, special projects and best practices are of the highest quality. The Client Services/Support Representative will also be responsible for supporting and building all client relationships while working with managers, General Managers and developers to deliver and exceed client expectations.

**Responsibilities**
- Support the AdmitONE brand vision and values and ensure alignment in providing AdmitONE’s customers and clients with Positive Shareable Experiences
- Act as the primary advisor and consultant to all clients and their ticketing needs including, programming, ticketing, box office support, pricing, and settlement.
- Help deliver and support client and customer service levels that will enhance their experience
- Help research, develop and build out tools and systems for efficient, consistent and concise processes both internally and externally.
- Execute all system reporting standards for internal and external clients with respect to tickets sales, products and revenue.
- Modify and create standard settlement packages, reporting and payout processes to exceed clients needs.
- Help mentor, and train new Full Time and Part Time staff as required.
- Help deliver product updates to clients and internal stakeholders.
- Troubleshoot and problem solve hardware and software event issues if they occur
- Conduct quality control for event details and programming.
- Work across all departments to help deliver the company and organizations strategic vision
- Be innovative and creative when solving problems.
- Help track, analyze and report on the success of software, programming and client/customer needs.
- Assist with event day operations where required for large clients
- Maintain a positive and proactive approach to building shows for the new clients.
- Efficient in building a seat map for new and existing clients
- Liaising with clients for any assistance needed with the AdmitONE platform
- Help support the intake for new event/venue/show requirements
- Ensure show/event maintenance on a continuous basis
- Build and Maintain effective communication with clients in order to cultivate long-lasting relationships
- Lead and support with Quick response times to tight turnarounds for client requests
- Use of Square to process manual payments and facilitate reporting
- Provide support and assistance to the Head of AdmitONE in all areas of client and customer services
- Help Providing and exceeding reporting needs for the entire lifecycle of an event
- Liaison with venues and promoters for onsite software and hardware requirements
- Help support and manager inventory and ticket printing requirements as needed by clients
- Other duties as required

**Must-haves**
- 3-5 years experience preferably in the ticketing industry
- Ticket programming and administration experience or knowledge
- Experience running complex reporting and sales functions within ticketing and access control systems
- Ability to work a full time schedule from Monday to Friday
- A passion for positive experiences and exceeding client expectations
- Excellent written and verbal communication skills
- Accuracy and strong attention to detail
- Ability to maintain strong relationships with those both inside and outside the business
- Innovative, creative and critical thinking
- Problem solving and analytical abilities
- Project management, multi-tasking, and time management
- Ability to work in a team environment and support the company wide successes and vision

Schedule: Full-Time, Monday to Friday

Reports to: Head of AdmitONE

Location: Toronto, ON

We thank all who apply, however only those selected for interviews will be contacted.

Schedule:

- 8 hour shift
- Monday to Friday

Applicatio