Customer Service/sales Representative

2 weeks ago

Nanaimo, Canada Arbutus Foods Full time

**Job Overview**

**Responsibilities**

The Customer Service / Sales Rep in this role will be responsible for managing current independent accounts throughout North Vancouver Island, at store level. There will also need to be a focus on driving business growth through existing and new products for current customers and pursuing leads on potential customers, keeping abreast of the latest industry trends, and providing excellent after-sales service to retain customers

**Duties**
- Promptly submitting customers' purchase orders to the relevant department for processing
- Resolving customer complaints in a timely and professional manner to maintain customer loyalty
- Manage existing account relationships to ensure customer needs are being met
- Utilize good project management and communication skills, and handle multiple projects concurrently
- Must handle own administrative tasks for designated customers, including listing forms, and any other customer requirements
- Manage product roll outs and follow up with customers and internal team to ensure customer satisfaction
- Drive sales growth for current customers by expanding programs, making profitable changes and introducing new product lines in collaboration with company objectives and direction from the leadership team
- Assisting the customer service team, as requested, to resolve any customer issues such as delivery delays or short shipped product, invoicing discrepancies
- Backing up customer service team as required
- Brand ambassador for our products, which includes presenting at trade shows, and supporting stores with instore demos
- Merchandising and Product education - keeping stores accountable and up to date on our latest processes and procedures
- Day travel required within sales territory to visit current and potential customers

**Qualifications**
- Must reside in Nanaimo or the surrounding area
- Degree in Business management, marketing, communications, or related fields is preferred
- Strong negotiation and consultative sales skills, as well as effective communication, excellent organizational and problem-solving skills
- Excellent customer service skills with a focus on building long-term relationships.
- Strong account management skills with the ability to manage multiple client accounts simultaneously.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.

Pay: $45,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have a reliable Vehicle?

**Education**:

- Secondary School (required)

**Experience**:

- Sales: 2 years (required)

Licence/Certification:

- Driving Licence (required)

**Location**:

- Nanaimo, BC (required)

Work Location: On the road

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