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Customer Service Representative

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Nanaimo, Canada National Seating & Mobility Full time

Energize your day knowing everything you do makes someone's life better. Join our team as a Customer Service Representative at National Seating & Mobility Ltd. and feel good about the work you do You will be based in our Nanaimo branch at Unit 4, 2227 Wilgress Road, Nanaimo. Your hours of work will be 8:30 to 17:00, Monday to Friday and no overtime is required.

**About Us**

National Seating & Mobility is a fast-growing rehab equipment supplier in Canada, and we help improve our customers' lives by providing medical equipment solutions for seating and mobility. We are expecting further growth across Canada and there is no better time to join us now

**What does your typical day as a Customer Service Representative look like?**
- Greeting and assisting in-store customers. Helping them to select equipment to improve their quality of life.
- Answering phones to provide helpful solutions and setting up deliveries of equipment to customers’ homes.
- Liaising with therapists and other healthcare professionals for equipment demos, trials or rentals.
- Organizing repair service for wheelchairs, lifts and other medical equipment on the phone.
- Tracking down medical equipment from the other locations.
- Administering the equipment reservation and rental process. This requires a lot of attention to detail, in-depth understanding of our computer system and your best paperwork organization skills.
- Using our computer system to record customer deliveries, billings, reservations and service, preparing work orders, customer orders, etc.

**Our Excellent benefits include**:

- We contribute 100% of the total monthly premium for all benefits, excluding Long Term Disability (LTD). This applies to Single, Couple or Family coverage.
- Our benefits coverage includes extended health, dental, prescriptions, life insurance and more.
- Competitive wage based on experience.

**What are we looking for from you?**
- Excellent verbal communication skills.
- Fantastic attention to detail.
- Proven record for organizing and prioritizing daily tasks.
- Creative troubleshooter and problem solver.
- Customer service experience, both face to face and telephone.
- Proficiency with Microsoft Word, Excel and Outlook.
- Computer skills in general.

**What do we offer to you?**
- To be able to love what you do every day. There is no better job than helping people
- Work for a growing and thriving company. National Seating & Mobility Inc is the largest rehab equipment supplier in North America. There are many opportunities for growth, no matter where you start.
- Great co-workers. Each National Seating & Mobility location has a great team and, even as we grow, we still enjoy potluck lunches (on hold during COVID) and celebrate our successes together.
- An exciting industry; home health care industry is really interesting. There are always new and innovative things happening. This keeps the job fresh no matter how long you’ve worked here. Yes, there are many of us that have enjoyed working here for a very long time
- Laughter and fun at work. Laughter is healthy and makes for a more productive workplace.
- The opportunity to work hard. That’s what we do, every day.

NSM is committed to an inclusive, equitable and accessible workplace. We are proud to be an equal opportunity employer and servicing our community.

**Please reply with your expected wage rate.** Wages are negotiable based on your qualifications and related experience. Your standard workweek is 40 hours.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$24.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift

**Experience**:

- customer service: 1 year (preferred)
- Medical equipment: 1 year (preferred)
- Sales support: 1 year (preferred)
- Microsoft Office: 1 year (preferred)

Work Location: In person