IT Coordinator

Position Information

**Position Title**
- IT Coordinator**Department/Unit**
- Graduate Studies**Location**
- Halifax, Nova Scotia, Canada**Posting Number**
- S333-24**Employee Group**
- NSGEU Local 77**Position Type**
- Term**Duration of Contract (if applicable)**
- 1 year**Employment Type**
- Full Time**Full-time Equivalency (FTE)**
- 1**Salary**
- $32.24 - $40.83 per hour ($54,488 - $68,999 per annum, 32.5 hours per week)**Classification**
- SIT1**Provisional Statement**
- This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role._

**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.**Job Summary**
- Dalhousie Faculty of Graduate Studies (FGS) is the premier Maritime location for advanced study with over 3,500 graduate students in a research-intensive environment who can choose from over 95 Master’s degrees and more than 45 Doctoral programs. Students learn with top professors in their fields; experts who are recognized across Canada and the world.Reporting to the Manager, Graduate Student Systems, the IT Coordinator is responsible for business intelligence reporting, business tool development and support, and general desktop and IT support required to meet FGS objectives.**Key Responsibilities**
- Identify, implement and maintain ad-hoc and scheduled reports and queries to support FGS business processes and graduate departments using Business Intelligence tools.
- Interpret query and report outputs to present results in a format suitable for the intended use, verifying data accuracy and troubleshooting as appropriate.
- Identify and adapt to changes to the existing data model, collaborating with institutional data holders as appropriate to meet FGS business needs.
- Assist with implementation of new institution-level business tools and software, providing on-boarding and troubleshooting support to FGS staff.
- Act as the first line of contact for any hardware and software issues of FGS technology equipment.
- Manage accounts, passwords, and access (Project Accounts, Multi-Factor Authentication) and act as a back-up to manage FGS NAS access while ensuring guidelines and security standards are maintained.

**Note**
- The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work) as agreed by all parties based on operational requirements and university guidelines.**Required Qualifications**
- Undergraduate degree in Computer Science, plus three to five years’ experience in a technical support environment (or equivalent combination of training and experience).
- experience in relational databases (Oracle, MySQL, MS SQL server) and any database reporting tool or BI suite tools in the market.
- Familiarity with a Structured Query Language (SQL).
- Advanced Proficiency in Office 365.
- Experience with desktop support, including hardware maintenance.
- Excellent communication, time management, multi-tasking, organizational skills and the ability to work independently.

**Assets**
- Experience in use of Office 365 tools for business process development, reporting (Power BI) and automation.

**Job Competencies**
- Self-Awareness & Professionalism
- Respect & Inclusion
- Adaptability
- Communication
- Service

**Additional Information**
- Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program._

**Application Consideration**Diversity Statement**

Posting Detail Information

**Number of Vacancies**
- 1**Open Date**
- 10/31/2024**Close Date**
- 11/07/2024**Open Until Filled**
- No**Special Instructions to Applicant**

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