Animal Control Officer

**Northumberland Humane Society**

**is seeking a Part time**

**Animal Control Officer**
- **Animal control officer**_
- **Full time contract - 16 hrs per week**_

The Animal Services Officer is responsible for responding to requests for animal services; enforcing municipal and provincial legislation within the County of Northumberland; providing detailed reports; and resolving matters primarily through education and negotiation and subsequent enforcement. The Animal Services Officer will be required to provide exceptional customer service in a fast-paced, high call-volume environment under diverse and sometimes challenging circumstances and always represent the Northumberland Humane Society in a professional manner, through demonstrating a positive attitude, fostering good community relations, and supporting the overall mission and values of the Humane Society

**ESSENTIAL FUNCTIONS**
- Interact with clients, community members, staff, and volunteers with diplomacy and professionalism
- Conduct local patrols and investigations, resolving by-law matters through negotiation, education and enforcement, to ensure compliance with municipal and provincial legislation pertaining to the municipalities within Northumbe3rland County, and in accordance with the Provincial Offences Act
- Advise the public on animal services by-laws
- Respond to requests for service from the public and intake stray, injured, orphaned, or deceased animals
- Conduct proactive enforcement, including patrols of city parks, trails, and general public spaces
- Safely and humanely handle fractious and/or injured animals, including cats, dogs, small animals, and wildlife
- Attend court appearances and give evidence on behalf of the municipality regarding animal services matters
- Promote, enforce, and sell each municipality’s dog licences
- Interact with all animals safely, respectfully, compassionately, and in a manner that minimizes stress using modern, commonly accepted practices
- Record, monitor, and regularly update lost and found animal reports
- Maintain detailed daily records of activities, adhering to NHS policies and procedures
- Assist with compilation of monthly statistics of animal services activities for the department
- Work with other staff and volunteers to achieve a clean and organized facility, with strict adherence to infection control protocols
- Provide accurate, knowledgeable, and friendly service to the public
- Follow NHS policies and protocols for handling dangerous and/or infectious animals
- Participate in outreach activities within the community to provide education and public relations
- Maintain a high level of communication with all other staff and volunteers
- Treat other staff, volunteers, and members of the public with courtesy and respect
- Immediately report all incidents of injury, property damage, absence of or failure of a protective device and/or equipment
- Complete other duties as assigned

**QUALIFICATIONS**

The incumbent must have proficient knowledge in the following areas:

- Post-secondary education in a related discipline (e.g. Animal Sciences, Animal Care, Law & Security)
- Related experience in animal care and/or law enforcement is an asset.
- Valid Ontario Driver’s License (full Class G) with clean Driver’s Abstract; Clear Police Clearance Certificate
- Knowledge of Northumberland County would be an asset
- Knowledge of relevant court procedures, regulations, and legislation pertaining to animals (Municipal bylaws, Dog Owners Liability Act, etc.)
- Protective rabies titre an asset (or willingness to receive pre-exposure rabies vaccinations to obtain protective titre)
- Strong time management skills; ability to meet deadlines, re-prioritize competing demands, work with frequent interruptions
- Excellent organizational skills; Demonstrated critical thinking, discretion, tact, and diplomacy
- Knowledge of domestic animal breeds and wildlife (native and non-native species), including demonstrated understanding of proper care, handling, and husbandry
- Demonstrated knowledge of disease transmission, bio-security, and proper sanitation protocols;
- Ability to maintain professional composure and multitask in a high-paced, reactive environment Strong computer literacy (Microsoft Office - Outlook, Word, Excel, PowerPoint) and able to effectively utilize shelter management software. Knowledge of Pet Point is an asset
- Demonstrated excellence in customer service and public relations skills, with the ability to handle difficult clients and high-stress situations
- Comfortable handling and being around domestic animals of all types of wildlife
- Ability to lift and carry a minimum of fifty (50) pounds
- Must be reliable; ability to work all shifts, including weekends, holidays, on-call, and overtime as required
- General knowledge of animal welfare and humane society activities
- A positive attitude and passion for advocating for animal welfare in our community

Henny Venus

Executive Director

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