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Client Service Assistant

2 weeks ago

Mississauga, Canada Bayshore HealthCare Full time

The Client Service Assistant, under the direction of the immediate Supervisor, handles client and employee care and service inquiries, documents caller’s information, confirms client care service changes, assists with client intake data entry and reception switchboard coverage as required.

**DUTIES AND RESPONSIBILITIES**
- Handle and document prospective client inquiries regarding requests for care and service.
- Notify clients regarding initial and ongoing schedules.
- Complete data entry as required.
- Provides vacation and break relief on reception switchboard.
- Participate in client satisfaction initiatives.
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Client Service Coordinator and/or Supervisors; maintain appropriate documentation.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify the Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.

**HOURS OF WORK**:

- Monday - Friday from 11:00 AM - 7:00 PM_

Job Qualification

**EDUCATION**
Minimum - Secondary School Diploma. Completion of a recognized Program, such as Medical Office Assistant, and/or a Medical Terminology course is preferred.

**EXPERIENCE**
A minimum of two years related customer service experience, preferably in healthcare.

**OTHER SKILLS & ABILITIES**

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single
- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire.

Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.