Customer Service Representative

1 week ago

Lethbridge, Canada Nutreco Full time

**Join Our Purpose - Feeding the Future**

**Nutreco**is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines**:Skretting** is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. **Trouw Nutrition** specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.

**Trouw Nutrition** is seeking a Customer Service Representative for our Lethbridge facility.

**About The Role**:Our Customer Service Representative builds and nurtures customer relationships by providing exceptional support and solutions.

**Responsibilities**:

- Provides exceptional customer service through the accurate and timely processing of customer and dealer orders, requests and concerns
- Builds positive relationships with customers and internal stakeholders
- Enters and updates orders and customer records in our system
- Resolves service issues in a timely manner and documents accordingly
- Follows Customer Service procedures ensuring compliance with CFIA, and HACCP guidelines
- Answers customer enquiries regarding product, pricing and delivery
- Proposes innovative ideas to increase market share

**Skills and Expertise**

**Qualifications**:

- Post secondary education in an agricultural field of study is preferred
- Experience in a combined customer service and administrative role, within an **agricultural**, manufacturing or corporate environment, is preferred

**Expectations from the Role**:

- Onsite, full-time position
- Excellent customer service, interpersonal and communication skills
- Ability to multi-task, prioritize and solve problems in a fast-paced environment
- Team player - coachable and curious

**Why you Will Love Working with Us**

**Global Benefits**:

- Be part of our sustainable mission with opportunities to grow within Nutreco, Skretting, Trouw Nutrition and the broader SHV group
- Embrace our culture of diversity and inclusion, where we respect and value everyone

**Local Benefits**:

- Robust pension plan with employer matching that begins on Day 1
- Competitive health benefits - Medical/Dental/Vision/HSA, that start on Day 1
- Short-term/Long-term Disability and Mental Health spending allowance
- Maternal top-up and Tuition Reimbursement
- 15 vacation days to start (tiered)
- Annual bonus

**Next Steps**:
**Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.**

SPTN

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