Assistant Therapeutic Area Lead

**Position Type**: Full-time

**Department**: Clinic Solutions

**Work Location**: Hybrid, Primarily Remote

**Work Hours**: Standard Business Hours

**Travel Required**: Travel to visit supporting clinics during work week

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include **Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.**

**Come and join our team But first, let us tell you why we love working here**:

- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture - we are passionate about our people
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

**The Opportunity**:
Sentrex is a leading healthcare provider dedicated to delivering comprehensive and compassionate care to our patients. Our Neurology department is committed to the diagnosis, treatment, and management of multiple sclerosis, headache and rare neurological disorders, and we are seeking a skilled and experienced nurse to join our team as the Assistant Therapeutic Area Lead - Neurology.

**A Day in the Life (What you will do here)**:
**People Leadership**
- Directly oversee the Sentrex Neurology Nursing and case management/reimbursement teams
- Build a high functioning team and enable a cohesive team culture. Identify and remove barriers that hinder your teams performance and enable the delivery of exceptional patient care and customer service.
- Provide leadership and coaching to team members to ensure processes are established and followed consistently, data is collected and reported and established KPI’s are achieved.
- Participate in recruitment, onboarding, training/development, and performance management.
- Monitor the performance of staff members to assess training needs and requirements.

**Operations Management**
- Day-to-day oversight of the Neurology nursing and case management team.
- Travel to Sentrex clinic locations to ensure our onboarding of new clinics and delivery of services at existing clinics meets the highest standards of client service.
- Actively participate in the onboarding of new Neurology clinics. You will help support the development of standardized processes, coordinate with our clinic implementation and launch excellence teams and ensure proposed solutions are delivered for customers and patients
- Work closely with cross functional teams (i.e., Operations, PMO, Pharmacy, Clinic Solutions, Finance, Client Solutions & HR) to ensure superior customer service for our clinics. This will include identifying and communicating clinic specific requirements. Travel might be required to ensure retraining clinic support staff and review of service delivery to ensure the highest standards of client service.
- Create, utilize, and continuously evaluate processes and systems that best meet clinic/physician requirements for service, patient safety, contractual obligations, and operational standards.
- Ensure all clinic processes are streamlined, effective and well understood by the HAVEN operations team
- Assess team training needs and establish appropriate training plans that support continued disease area knowledge and clinical skills
- Lead the development of therapeutic area specific clinical and non-clinical protocols and nursing standards
- Define insightful business reports/metrics and affect continual operational improvement and client satisfaction.
- Monitor results vs. goals regularly and action, as required, to ensure business goals and objectives are being consistently achieved.
- Participate in and/or lead respective internal and external client meetings in close collaboration with our Provider Solutions team, and day to day client communications as required.
- Support quality assurance and quality improvement initiatives.
- Represent your functional area on cross-functional teams

**Customer Experience**
- Serve as the main point of contact for any operational issues/concerns