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Customer Service Representative

2 weeks ago

Lethbridge, Canada Trouw Nutrition Full time

**Specific responsibilities include, but are not limited to the following**:

- Provide accurate and timely assistance with handling and processing direct retail customers and dealer orders.
- Builds positive relationships with repeat customers.
- Inputs the feed order into the system and updates with the latest changes.
- Effectively resolve service issues in a timely and satisfactory manner.
- Communicate effectively with internal and external contacts.
- Develop a strong working relationship with the feed sales force to guarantee customer needs are met.
- Update and maintain customer files.
- Complete complaint and incident reporting to document service issues for follow-up.
- Follow Customer Service procedures ensuring compliance with CFIA, and HACCP guidelines.
- Provide accurate and timely assistance with handling and processing direct retail customer and dealer orders.
- Builds positive relationships with repeat customers.
- Other duties as required.

**PREFERRED HIRING CRITERIA**:

- Grade 12 or equivalent;
- Education and/or experience in the agricultural industry or sales environment is a must;
- Experience in a customer service environment with proven positive Customer interactions;
- CFIA and HACCP knowledge an asset.
- Pleasant and professional telephone manner.
- Excellent written and interpersonal communication skills with people of all levels, both internal and external.
- Can work well under pressure and respond quickly in a dynamic and changing environment.
- Able to solve routine and complex problems and customer concerns in a respectful and professional manner.
- Ability to work collaboratively as part of a team environment and work with mínimal supervision.
- Computer proficiency with entire MS Office Suite and relevant experience / comfort in using ERP system (i.e. M3).
- Outstanding organizational abilities and demonstrated attention to detail.
- Ability to multi-task, quickly prioritize individual responsibilities, work in a fast-paced environment, and effectively manage time under tight deadlines.
- A positive attitude, self-motivated, strong work ethic, and initiative for quality and superior customer service
- Collaboration, high learning capacity, high level of integrity and influencing skills, entrepreneurial, focus on continuous improvement and coachable
- Must be passionate about your career, about the business and industry to feed the future

**OUR TEAM MEANS EVERYTHING**:
Trouw is a global company that is proud of our safety record and all our accomplishments. We work in a dynamic industry with passionate people who recognize the importance of work-family balance. We offer a competitive compensation package that includes benefits that start on Day 1.
- RRSP matching with a generous contribution from the employer
- Access to specialized technical resources
- Continuing education throughout your career
- Specialized development plan

Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are rooted in our hearts and shape everything we do.

SPTN: #LI-JM1