Inside Account Manager

1 week ago

Mississauga, Canada TD SYNNEX Full time

**Are you ready to make a BIG impact with TD SYNNEX?**

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.

**Job Summary**:

- Achieves revenue and gross profit dollar targets by managing their team customer base from an inside sales standpoint.
- Develops profitable customer relationships through efficient order management and effective handling of customer requests
- Completes timely requests for information on bids, quotes, technical information and positioning of Tech Data programs and services.

**Job Duties & Responsibilities:
- Proactively contacts and develops a specified account base, and prospect for new business opportunities to achieve growth and profit targets. (25%)
- Responsible for full order management, including placing orders, following up to ensure all holds are released, and providing tracking information to customers upon shipping (20%)
- Proactively discusses Tech Data's value added services including Tech Data Reserve Program, Configuration Services, and others as required (10%)
- Works closely with field sales representative and team leader to execute customer strategies including bid opportunities and analysis, customer pricing, freight contract feedback (5%)
- Develops relationships with all Tech Data departments, and vendor field representatives to act as a liaise on behalf of the customer (5%)
- Effectively negotiates TD gross margin (when appropriate), through up-selling and cross selling opportunities. (5%)
- Completes customer site visits to build stronger relationships between Tech Data and the reseller. (5%)
- Accumulates competitive, market and pricing information and provide feedback to the relevant parties. (5%)
- Attends all mandatory vendor training, lunch and learns and seminars. (5%)
- Backs up other sales teams when coverage is needed (5%)

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