Receptionist/customer Service

5 days ago

Mississauga, Canada Échafauds Plus Full time

**You consider yourself to be a people person? You have a solution to every problem and you like being organized? Action Scaffold is the place for you**

**Join our team now**

Reporting to the Sales Manager, the Customer Service Coordinator’s main duties will be to answer all incoming calls to the company and handle all customer questions and needs related to non-complex products and services, non-technical sales, and rentals.

**Key requirements and skills**:

- College diploma and/or equivalent experience.
- Fluent in English (oral and written).
- Three years experience in a similar position.
- Good learning skills.
- Experience in construction, scaffolding and/or manufacturing (asset).
- Knowledge of MS-Office software. (Word, Excel, Outlook
- Customer service oriented.
- Ability to handle multiple calls and multiple customers at the same time.
- Interpersonal skills, versatile, team spirit, autonomy, good judgment, and sense of priorities.
- Experience working in a rental center (important asset).

**Responsabilities and duties**:

- Take calls in order to: answer questions, inquiries, give information about products, services offered by the compagny and delivery times.
- Take orders for the purchase and rental of fencing products and services.
- Transfer all calls requiring a technical representative to either the internal representative or the appropriate voice mailbox.
- Transfer calls to the appropriate person in the company.
- Greet customers who come to our offices. Answer their questions, take purchase and rental orders, provide information on products and services offered.
- Process orders and customer needs in the computer system:

- Create account for new customers.
- Create check-out, billing and return slips.
- Transfer the necessary information to the delivery service: order preparation and map.
- Make sure to take a deposit when necessary and process in the computer system.
- Promote certain showroom products, highlighting certain specials, reminding customers of certain services that may be offered, etc.
- As needed, conduct customer satisfaction follow-ups.
- Occasionally, take customer complaints, handle them if possible or transfer them to the person in charge.
- Open and distribute mail and see to the distribution of documents received by fax;
- Produce credit card statements on a daily basis.
- Upon opening, take and redistribute messages from the general voice mailbox.
- Other related duties.

EPL1

Type d'emploi : Temps plein, Permanent

Salaire : à partir de 19,00$ par heure

Avantages:

- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Congés de Vacances et Compensatoires
- Événements d'Entreprise
- Horaires flexibles
- Programme d'Aide aux Employés
- Programmes de Bien-être
- REER Collectif
- Régime de retraite
- Régimes de participation aux bénéfices
- Stationnement sur place
- Tenue Décontractée

Horaires de travail:

- 8 Heures
- Du Lundi au Vendredi

Formation:

- École Secondaire (Souhaité)

Expérience:

- Service à la clientèle: 1 an (Souhaité)

Lieu du poste : En présentiel

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