Quality Management System Manager

At VIA HFR, we are re-imagining passenger rail service on behalf of the Government of Canada Our goal is to create a new sustainable train network that that will run faster, more often and will be more reliable between Toronto and Québec City. The HFR project is Canada's largest infrastructure project in generations.

Are you ready to take on a stimulating and impactful challenge? Look no further: VIA HFR is looking for a Quality Management System Manager. Our Operational Excellence team is seeking a highly skilled Quality Management System Manager to lead our efforts in process design, continuous process improvement, and training.

**The role**

**The responsibilities**

**Process Design & Improvement**: Lead the design, implementation, and optimization of business processes to enhance efficiency and effectiveness across the organization.

**Quality Management System Implementation and Oversight**: Support implementation of digital QMS, as well as its maintenance to ensure compliance with ISO 9001 standards and continuous improvement practices

**Workshop Facilitation**:Organize and facilitate workshops to gather input, foster collaboration, and drive consensus on process changes and improvements.

**Communication**:Communicate process changes and updates clearly and effectively to all stakeholders, ensuring alignment and understanding.

**Project Management**: Oversee process improvement projects from initiation through completion, ensuring they are delivered on time and within scope.

**Compliance & Certification**: Ensure processes comply with relevant standards, including ISO 9001, and support efforts for continuous improvement and certification.

**Performance Metrics**: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of processes and drive ongoing improvements.

**Stakeholder Engagement**: Collaborate with cross-functional teams to gather insights, identify pain points, and implement solutions that meet business needs.

**Training & Development**: Create and deliver comprehensive training programs to ensure staff are knowledgeable about processes and the Quality Management System.

**The requirements**
- Bachelor’s degree in Business Administration, Engineering, Systems Engineering.
- 10 years experience implementing and maintaining digital Quality Management System.
- Proven experience in process management, design, and improvement.
- Strong facilitation skills with experience leading workshops.
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Relevant certifications such as ISO 9001, PROSCI, and Project Management Professional (PMP) are highly desirable.
- Demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail.

**Why join our innovative team?**
- Group insurance that is fully paid for you and your family, including medical, dental, life, disability, etc.
- A pension plan and saving options (RRSP and TFSA)
- Flexible benefits: access to wellness and health accounts to support your lifestyle
- Vacation based on experience, available as soon as you're hired
- Incentive bonus program
- Work in flexible hybrid mode
- A work environment that encourages initiative, innovation and forward-thinking solutions
- A unique opportunity to craft the future of transportation in Canada

**We strive to create strong and diverse teams**

At VIA HFR, we believe in the strength of diverse teams. We aspire to offer an inclusive and equitable work environment where everyone can develop and flourish. We therefore invite all qualified individuals, regardless of their identity or differences, to apply. You can learn more about the whole project on our VIA HFR webpage.

Please let us know if you require any accommodation during the recruitment process. We will do our utmost to provide you with a fair and pleasant experience, while keeping any accommodation confidential.