Manager, System Quality Assurance

Job Summary:
Reporting to the Director, Safety, the Manager, System Quality Assurance supports aviation safety at Porter Airlines through oversight of its System Quality Assurance Program. System quality assurance evaluates the effectiveness of safety critical processes.

Duties & Responsibilities:

- In concert with the company’s SMS program, make recommendations for the selection of audit projects based on company safety risk management objectives; administer the SQA audit schedule
- Conduct the evaluation of the safety critical processes of alliance partners that are relevant to Porter aircraft and recommend appropriate risk management strategies
- Through gap analysis, guide the company’s progression toward IOSA registration and manage its on-going requirements for regular audit
- Maintain the Porter Audit Manual and related documentation in accordance with Transport Canada SMS requirements; issue and track amendments to stakeholders
- Manage team of system quality assurance auditors assuring strict adherence to audit principles
- Ensure compliance with all regulatory requirements for aviation quality assurance and the IATA operational safety audit program
- Maintain the confidentiality of organizational safety reporting systems
- Actively participates in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply with and promote the Company Safety Policy
- Any other duties as assigned

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.**Exemplifying Integrity**: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.**Inspiring Others**: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.**People Leadership**: Assuming a leadership role in helping others achieve excellent results.**Leading Change**: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

Qualifications:

- Excellent working knowledge of Transport Canada requirements for quality assurance and IATA requirements for aviation safety risk management
- Familiarity with commercial flight operations
- Previous experience in the IOSA registration of a commercial air operator
- Previous experience of working in the safety management system of a commercial airline
- Previous experience as an aviation internal auditor
- Knowledge and demonstrated experience of auditing principles, procedures and methods
- Excellent time management, written and verbal communication skills; keen attention to detail
- A working background in project management
- University degree and/or acceptable combination of education, training and/or related work experience
- Ability to secure and maintain restricted airport security clearance
- Must maintain a valid passport; must be able to travel domestically and internationally when required on short notice

Company Description: