Customer Service Representative

**About the Job**:
**Bilingual Customer Service Representative**

Calling all Customer Service enthusiasts Phoenix AMD International is looking to expand its Customer Service department. The responsibility is simple, handle all furniture/repair or service-related communication with the end users of our products and programs while providing an exceptional customer experience

**Do You**:

- Speak and write English Fluently?
- Work well as part of a team that is empathetic, positive, professional with high-energy?
- Thrive on challenges, and discovering new ways of doing things?
- Want to be in a job that requires you to work on things outside of your comfort zone?
- Want to work in an environment where progress is made, and you are the tool that moves things forward?
- Want to be listened to, and encouraged to use your initiative and creativity?

**What you need if you want to be the successful applicant**:

- You have experience in a furniture sales and/or service environment.
- You learn quickly and get very passionate about getting results.
- You're a doer, if you don't know how, you will find out how to do it and learn.
- You have strong communication skills both verbally and in writing.
- You have strong customer service skills/soft skills.
- You have excellent organization skills.
- You have strong problem solving skills.
- You have experience in using Excel, Outlook and Word.
- You have the ability to multitask and work well in a fast paced environment while under pressure.

**What we bring to the table**:
We are a growing entrepreneurial Canadian Bilingual company in business for over 32 years, led by the 2 entrepreneurs who originally started the business. We provide lifestyle protection programs and services for the furniture, bedding, appliances and electronics retailers across North America, which are designed to enhance the experience of consumers who buy them while creating indispensable profit centers for the retailers who sell them. We are committed to innovation and being the best at what we do.

**What we offer**:

- Great Benefits Plan.
- Health and dental coverage, so you can focus on your work.
- Fun Company Events.
- Strong Charity & Community Support.
- Great Environment to Work in.
- Part of a Growing Community in Bowmanville.

**Job Types**:Full-time, Permanent.

**Salary**:$36,000.00-$38,000.00 per year.

**Benefits**:

- Dental care.
- Disability insurance.
- Extended health care.
- Life insurance.
- On-site gym.
- Paid time off.
- Vision care.
- Wellness program.
- Work from home.

**Schedule**:

- 8-hour shift.
- Day shift.
- Monday to Friday.

**Education**:

- Secondary School. (required)

**Experience**:

- Customer service: 1 year. (preferred)

**About Phoenix AMD International Inc.**

Phoenix A.M.D. International Inc., a privately held company, is one of North America’s leading value-added home furnishings protection and service specialists, with an unparalleled reputation for customer service and support.

Since its’ inception in 1991, Phoenix has been providing customers with the highest quality home furnishing warranty programs with the greatest perceived value and realistic expectations.

They also provide fully bilingual customer service, using the most advanced computer technology.

As one of North America’s leading providers of lifestyle protection programs and services, supported by our exceptional vendor partners, such as Teflon, Phoenix A.M.D. International consistently and passionately innovates the future and sets the trend for all other suppliers and companies to follow.

**About Phoenix AMD International Inc.**:
Phoenix A.M.D. International Inc., a privately held company, is one of North America’s leading value-added home furnishings protection and service specialists, with an unparalleled reputation for customer service and support. Since its’ inception in 1991, Phoenix has been providing customers with the highest quality home furnishing warranty programs with the greatest perceived value and realistic expectations. They also provide fully bilingual customer service, using the most advanced computer technology. As one of North America’s leading providers of lifestyle protection programs and services, supported by our exceptional vendor partners, such as Teflon, Phoenix A.M.D. International consistently and passionately innovates the future and sets the trend for all other suppliers and companies to follow.