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Client Care Advisors Team Lead

3 weeks ago

Mississauga, Canada Newlife Fertility Clinic Full time

**Job Overview**

**Duties**
- Engage with clients to understand their needs and provide tailored solutions.
- Communicate effectively in both English and Spanish (or other languages) to serve a diverse clientele.
- Supervise and lead project teams to ensure timely delivery of services.
- Analyze client feedback and project outcomes to improve service quality.
- Negotiate terms and agreements with clients to foster positive relationships.
- Provide ongoing support and guidance throughout the client lifecycle.
- Collaborate with internal teams to align client expectations with company capabilities.
- Maintain detailed records of client interactions and project progress.

**Requirements**:

- Proven experience in customer service or client-facing roles.
- Strong leadership skills with the ability to supervise teams effectively.
- Excellent communication skills in English
- Experience in project management, demonstrating the ability to manage multiple tasks simultaneously.
- Strong analytical skills to assess client needs and evaluate service effectiveness.
- Ability to negotiate effectively and build rapport with clients.
- Multilingual abilities are highly desirable, enhancing communication with diverse clients.
- A proactive attitude towards problem-solving and conflict resolution.

Join us as a Client Advisor, where your expertise will help shape exceptional experiences for our clients

Pay: $46,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person