Current jobs related to Customer Support Specialist - Toronto, Ontario - Bloomic

  • Support Services Specialist

    2 days ago

    Toronto, Ontario, Canada Hopewell Support Services Full time

    POSITIONTitle: – Support Services Specialist (SSS)Employment Status: Full Time, Part Time and CasualLocation(s): Guelph LocationDepartment: Residential and Respite Services TeamAre you a skilled and compassionate Support Services Specialist worker ready to make a meaningful impact in the lives of individuals with developmental disabilities?Hopewell is...

  • Customer Support Specialist

    1 week ago

    Toronto, Ontario, Canada UTM Medical Tourism Consulting Full time

    Description du poste – Français recherche un(e) spécialiste du support client à temps plein, en télétravail, pour soutenir les clients des marchés de Toronto et de Montréal. Il s'agit d'un poste bilingue et opérationnel, axé sur la relation client et la coordination, jouant un rôle clé dans la gestion complète du parcours de tourisme médical,...

  • Customer Support Specialist

    2 days ago

    Toronto, Ontario, Canada Candex Full time

    AboutCandex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large...

  • Customer Support Specialist

    2 days ago

    Toronto, Ontario, Canada Granum Full time

    What Makes Us Stand Out:Granum is the leading software company devoted to serving landscapers and arborists across North America, providing intuitive, industry-specific solutions designed to help them improve and grow their businesses while impressing their customers. Granum brings together three of the most trusted software names in the industry — LMN,...

  • Bilingual Customer Support Specialist

    2 days ago

    Toronto, Ontario, Canada Tali AI Full time US$55,000 - US$75,000

    Tali AI is on a mission to build industry-leading products that solve real-world problems for clinicians today.How do we do this? Our AI-powered medical assistant empowers clinicians by removing the administrative burden that pulls them away from patients. When clinicians can focus on care, healthcare becomes more accessible, more human, and more...

  • Support Specialist, Product

    2 days ago

    Toronto, Ontario, Canada Raymond James Ltd. Full time

    At Raymond James,wedevelop,wecollaborate,wedecide,wedeliver, andweimprove together.Raymond James Ltd. is Canada's leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.Support Specialist, Product & Platform Strategy - 12 Month ContractHow does...

  • Customer Success Specialist

    1 week ago

    Toronto, Ontario, Canada PolicyMe Full time

    Overview of the role: We're on a mission to modernize insurance, making it simpler, more accessible, and customer-first. The insurance industry is a $1T market that has remained largely untouched by the digital revolution, and PolicyMe is here to change that. As a remote-first, Toronto-based startup with big ambitions, we're looking for a Customer Success...

  • Customer Enablement Specialist

    3 weeks ago

    Toronto, Ontario, Canada Blue J Full time

    About Blue J Blue J is the leading generative AI solution for tax professionals. As a B2B SaaS company, our customers are accountants and tax experts who rely on our market-leading software to deliver fast, accurate, and defensible answers to complex tax questions. With the launch of our flagship generative AI product, we've consistently exceeded our...

  • Customer Success Specialist

    2 days ago

    Toronto, Ontario, Canada EnsembleIQ Full time

    About EnsembleIQEnsembleIQ is the premier resource of actionable insights and connections powering business growth throughout the path to purchase. We help retail, technology, consumer goods, healthcare and hospitality professionals make informed decisions and gain a competitive advantage. EnsembleIQ delivers the most trusted business intelligence from...

  • Customer Training Specialist

    2 days ago

    Toronto, Ontario, Canada TouchBistro Full time

    TouchBistro is looking for a Customer Training Specialist to partner closely with Sales to ensure smooth and successful customer launches. In this role, you'll guide restaurant teams through hands-on training that helps them confidently use TouchBistro POS and Payments within the context of their unique operations. You'll play a key role in setting customers...

Customer Support Specialist

2 days ago

Toronto, Ontario, Canada Bloomic Full time

Customer Support Specialist

Reports to:
VP of Product

Employment Type:
Full-time, Hybrid; may require travel

Company

Bloomic

Position Overview

Bloomic is seeking a Customer Support Specialist to manage the onboarding, training, and ongoing enablement of clinic partners using the Bloomic platform. This role provides centralized ownership of client support intake, training coordination, and clinic communication, enabling effective adoption of the platform while supporting product leadership and delivery teams.

Reporting to the VP of Product, the Customer Support Specialist works closely with Product Owners, technology teams, and clinic stakeholders to manage day-to-day support intake, training coordination, and execution of clinic communications related to onboarding, training, and ongoing support.

Key Responsibilities

Client Onboarding and Training

  • Lead onboarding for new clinics adopting the Bloomic platform.
  • Deliver structured virtual and on-site training sessions for clinical and administrative staff.
  • Maintain and update onboarding and training materials.
  • Ensure clinics understand and correctly use Bloomic workflows and features.

Support Intake and Ticket Management

  • Monitor clinic support channels, including Google Spaces.
  • Translate clinic questions, issues, and requests into clear tickets within the Bloomic ticketing system.
  • Assign tickets to the appropriate Product Owner for assessment and prioritization.
  • Track ticket progress and follow up to maintain momentum and visibility.

Stakeholder Communication and Coordination

  • Support the VP of Product in communicating timelines, updates, and outcomes to clinic stakeholders.
  • Draft, coordinate, and distribute clinic communications based on direction from the VP of Product.
  • Act as the day-to-day communication conduit with clinics, escalating risks, delays, and unresolved issues as needed.
  • Ensure clinic feedback and concerns are documented and shared with product leadership.

Feature Enablement and Adoption

  • Coordinate clinic awareness and training for new feature releases.
  • Support rollout activities and usage guidance following releases.
  • Identify adoption gaps, recurring questions, or misuse and flag them to Product Owners and the VP of Product.

Process Improvement

  • Identify trends in support requests and training needs.
  • Recommend improvements to onboarding, training, and support processes.
  • Contribute to the development of scalable, repeatable client enablement practices.

Qualifications

  • 3–5 years of experience in customer support, customer success, training, or SaaS operations.
  • Willingness to travel occasionally for on-site clinic training.
  • Experience in healthcare, clinics, or regulated environments is an asset.

Skills

  • Strong technical aptitude and comfort working with software platforms and ticketing systems.
  • Excellent written and verbal communication skills.
  • Ability to structure and relay user feedback clearly to product teams.
  • Strong organizational skills and attention to detail.
  • Operates with a high degree of ownership and reliability.
  • Comfortable working cross-functionally with product, technology, and operations teams.
  • Exercises sound judgment and professionalism when interacting with clinic partners.
  • Focused on clarity, consistency, and continuous improvement.

Working Conditions

  • General office conditions
  • Willingness to travel occasionally for on-site clinic training
  • Must be available to work holiday and weekend rotations

We offer a competitive salary commensurate with experience and an attractive benefits package. This is an exceptional opportunity to join an emerging fertility clinic, contribute to groundbreaking AI research, and make a positive impact on the lives of patients.

Equal Opportunity Statement

Bloomic is an equal opportunity employer. We are committed to building an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, or any other status protected by applicable law.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.