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Customer Service Associate

2 weeks ago

Montroyal, Canada Success Telecommunication inc Full time

**Customer Service Associate Job Duties**:

- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry;
- Reviewing previous inquiries and responses;
- Gathering and researching information; assembling and forwarding information;
- Verifying customer's understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers' accounts.
- Improves quality service by recommending improved processes;
- Updates job knowledge by participating in educational opportunities.
- Accomplishes customer service and organization mission by completing related results as needed.

**Customer Service Associate Skills and Qualifications**:

- Product Knowledge,
- Informing Others,
- Organization,
- Analyzing Information ,
- Verbal Communication,
- Speak French
- Reporting Skills,
- Managing Processes,
- Customer Focus,
- General Consulting Skills,
- Multi-tasking

Job Types**:Full-time Only, Permanent**

Salary**:$750.00-$1,350.00 per week**

**Job Types**: Full-time, Permanent

**Salary**: $750.00-$1,350.00 per week

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Mont-royal, QC: reliably commute or plan to relocate before starting work (required)

**Language**:

- French (required)

Work Location: In person