Field Service Representative

**A workplace powered by you**

At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.

**Field Service Representative - Casual**

Number of positions: 1 Job Location: Hamilton - 02

Employment type: Casual Region: Lower Mainland

Hours of work: Casual (on call basis) Flexible Work Role: Field

Hourly Rate: $ 26.91 - 29.55

** What you'll do**
- Reads meters at customer sites by manually entering customer meter data or downloading smart meter data using an
optical probe and handheld tablet. Collects and records registered meter readings including entering, transcribing,
recording, storing, or maintaining information in written or electronic form.
- Plans daily field work orders according to location and established priorities. Contacts customers in advance if indicated
on work orders, interacts on-site with customers, and makes note of safety, access, meter, and site issues. Follows Check
In/Check Out procedures at the beginning and end of each day.
- Performs on-site meter disconnects for electrical service. Performs disconnection / reconnection of electrical service for
smart meters via optical probe and handheld tablet.
- Hand delivers various customer notices; reschedules disconnections and delivers 48-hour payment warnings according to
defined on-site conditions and procedures.
- Performs visual checks and investigations to complete Investigation Orders related to switched meters, damaged or faulty
meters, etc.
- Initiates and/or completes Service Order work such as following up on billing irregularities for all types of accounts.
Contacts and interacts on-site with customers to investigate and resolve billing inquiries, meter connectivity issues, address
changes and updates accounts for billing purposes.
- Tracks and reports a number of different metrics, such as time to complete activities, mileage, administration time, etc.
- May provide Field Service Rep training and shadowing to new staff.
- Performs duties of a minor nature related to the above duties that do not affect the rating of the job.

** What you bring**
- College diploma or certificate in Office Administration, Business Administration, or a related field, AND experience in
customer service, or related field AND a valid BC Driver’s Licence.
OR
High school diploma AND several years of experience in customer service, or in a related field AND a valid BC Driver’s
Licence.
- Requires successful completion of in-house Field Service Representative training program.

Location: Vancouver, British Columbia, Canada, V6B 5R3
** What we offer**
- A comprehensive benefits package
- A minimum of 15 paid vacation days
- A lifetime pension
- Flexible work model, depending on your role type
- Training and development courses

** What else you should know**
- Location: Vancouver, British Columbia, Canada, V6B 5R3- This posting is posted internally and externally, concurrently
- Driver's License Type = Class 5
- Overnights may be required
- Please be advised that this role has been assessed as safety sensitive and pre-qualification alcohol and drug testing will
- be required as a pre-condition to employment.

any delays.

** Date Posted**:2025-12-03 **Closing Date**:2025-12-17

For internal use 52232758