Donor Engagement Coordinator

Come Build Hope and Homes with Us
Donor Engagement Coordinator, Annual Giving
- Full Time
Hamilton, Ontario
**Salary**: $65,200- $73,100
**Position Description**: As the Donor Engagement Coordinator-Annual Giving, you will have a key role in strengthening Indwell’s connections with donors, encouraging the increase and frequency of giving, and increasing donor retention. You will foster relationships with donors and qualify them for major gifts solicitations and planned gifts. Overall, growing Indwell’s giving through the annual campaign in support of programs and operations.
You will contribute to the financial sustainability of a growing, dynamic charity. Reporting to the Director of Community and Donor Engagement, this position will provide excellent gift stewardship as part of an ambitious fund development and communications team.
**About You**: Does it uplift you to know you will be valued as a LEADER to championing Indwell’s vision of HOPE and HOMES for ALL? Being an integral member of our team, you are someone who welcomes and recognizes donors as part of a community of care that positively impacts the health, wellbeing and belonging of the vulnerable population we serve.
**Hours of Work/Location**: Full time 40 hours per week, Monday
- Friday. Based in Hamilton with occasional travel to the other communities in which Indwell has programs (London, St. Thomas, Kitchener, Cambridge, Simcoe, Woodstock, Mississauga). Must have own vehicle and a valid “G” class driver’s license. Mileage paid when travelling outside of Hamilton.
**WHAT YOU WILL BE DOING**:
Gift Solicitation
- Develop and present designated giving opportunities for program and operations, including Gifts of Hope, to current and prospective donors
- Coordinate with other gift officers in identifying community, private and corporate foundations to approach; present foundation proposals
- Support the development of Agents of Hope; investigate other options for giving groups
- Host and participate in donor cultivation events and activities
- Coordinate with the CDE Communications Team on direct mail appeals, Gifts of Hope, and other gift solicitations

Gift Stewardship
- Express gratitude to donors and report to them on the impact of their giving
- Oversee implementation of a new donor welcome program
- Conduct discovery conversations with selected donors and contacts to determine their points of connection, interests, and communication preferences
- Encourage recurring giving
- Coordinate with CDE Communications Team on gift stewardship

Gift Administration
- As part of the Community and Donor Engagement Team, contribute to meeting the financial goals and work plan objectives that support Indwell’s Strategic Plan
- Record donor information and interactions in the Constituency Relationship Management (CRM) system; coordinate with CDE administrator to optimize CRM software

**WHAT YOU WILL BE BRING**:

- A commitment to upholding and modeling Indwell’s mission, values and other operating standards and policies, reflecting them in all interactions and decisions
- Undergraduate degree, college diploma or comparable combination of education and work experience
- Demonstrated successful experience in customer/donor relations and gift solicitation
- Well-developed interpersonal skills, ability to communicate easily and positively verbally and in writing, as well as to listen with sensitivity
- Flexibility and adaptability as a team player; proven skills in collaborating with others
- Experience using Microsoft Office and a Constituent Relationship Management (CRM) system
- Ability to maintain tenant and donor confidentiality
- Dedication to a work environment that values and promotes diversity and equality, as well as respectful relationships with others

**We want you to thrive**:

- Vacation: 3 weeks paid with 8 HEAL days (sick and personal appointments) per year
- Benefits Extensive: Extended health (100% medication coverage
- some exceptions may apply), dental and vision care. Life Insurance and long-term disability.
- Employee Assistance Program: primary care and professional consulting services
- Group RRSP: Indwell contributes 5% of salary
- New Staff Orientation Days
- Professional and Personal Development: annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities). Clifton Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness + more
- Social Events: Indwell’s Hope and Homes annual signature events to celebrate the important work we do + team gatherings

Inspired to JOIN OUR TEAM, we invite you
Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.
Accommodation will be provided to applicants who make their needs known in advance for the duration of t