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Vice President
3 weeks ago
**Job no**: 516241
**Brand**: Flight Centre Travel Group
**Work type**: Full time
**Location**: British Columbia
**Categories**: Leisure Travel & Retail
**Vice President & General Manager, FCTG Independent & Luxury, Canada**
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing - travel
To learn more about Flight Centre Travel Group please click HERE
**About The Opportunity**
The General Manager is responsible for the profit and growth of the independent brands & Laurier Du Vallon businesses within the Canada region. This includes oversight of all independent contractor and agency models within the region and the Luxury division in Ontario, LDV.
Integral to the role is a powerful desire for growth and an ability to lead a new business acquisition team to gain market share within the Independent and Luxury sector. The GM will be required to join high value sales pitches and clearly demonstrate the value of FCTG Independent Division’s offering, resulting in growth of the network. The GM must be constantly aware of the competitor landscape to seek opportunities to gain market share and mitigate potential loss of market share. Seeking out opportunities to grow the footprint of the Luxury division, organically or via acquisition will be integral.
The role incorporates the management of all aspects of the business operations to deliver service excellence in support of the growing network resulting in maximised retention of the network and advisers. A commercially savvy thinker, the GM must possess a deep understanding of how their decisions impact overall profitability of the models and brands.
The GM is responsible for reducing the inherent risks within the business model, monitoring and reporting on risks as requested and ensuring the team are following agreed processes to mitigate such risks. The GM should remain abreast of any relevant legislative or case law changes that impact Independent Contractors or Franchisees and implement any operational changes required in response in their markets.
The GM drives focus on the agency via the management of customer satisfaction measures and by deploying customer experience/engagement strategies, programs or initiatives and creating a connected community within the network. The GM also manages any emerging issues within the business to ensure customer-centric and logical commercial outcomes are achieved. GMs manage their local resources productively, support and encourage the development of their people and oversee all aspects of the day-to-day operations within their markets.
The GM will be responsible for all operational leadership of the current LDV business in Ontario. The deployment of the lift to luxury brand elements will be critical operationally, the growth in luxury customers and understanding the market opportunity and recruiting the best advisors in the industry to grow this business will be key.
Building and facilitating relationships with suppliers and industry peers is key to the success of the GM role, as is attending external events and keeping abreast of the external travel agency market to ascertain where opportunities for growth or threats lie. GMs are responsible for fostering the FCTG values and philosophies within their region and are an integral part of driving the company culture and brand DNA. Their leadership capabilities build and nurture relationships to ultimately ensure cohesive team management. Shaping the work environment they lead; the GM is a key contributor to brand strategy formulation and spearheads the local effort to meet goals and requirements as directed by the Global MD - Independent & Luxury Brands.
**Key Responsibilities**
Operational & Systems
- Works with key stakeholders internally and externally to deliver an outstanding & consistent experience to agencies within the network
- Dedicated to building key relationships across our agent & agency customers
- Drives team members to do the same and leads by example
- Works with agents/agencies, suppliers and team members to identify opportunities and address operational issues and deliver a customer-centric solutions and logical business outcomes
- Creates and maintains an exceptional
