Onsite Deskside Support Analyst

7 days ago

Ottawa, Canada Compugen Inc Full time

**About Compugen**

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day,

our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational

excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we'd love to talk to you. Join us and help us make a difference.

**Role: Onsite Deskside Support Analyst**

**Location**:
**Ottawa (Ontario)**

The
**Deskside Support Analyst** is an expert in Customer Experience. They will have diverse technical skills and have a deep understanding of system functionality making them leaders in the Information Technology industry.

**Responsibilities**:

- Serving as the first point of contact for customers seeking technical assistance.
- Showcase new technology to business users
- Performing troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customers
- Troubleshoot mobile devices, phones, printers and other computer and telecommunications equipment.
- Daily incident management
- Daily request fulfillment
- End User Device re-imaging
- Requests for the installation, upgrade, relocation and removal of End User Devices
- Requests for the installation, upgrade and removal of software packages
- Performs other duties as required

**Qualifications**:
Technical Skills: Active Directory/Azure Active Directory, Exchange, MS Office Suite, O365, Microsoft 365 Admin Centre, knowledge on how to work with VMs
- Desired education: Diploma or Bachelor's Degree in IT based program
- Required experience: Information Technology: 5 years minimum
- A Technical Diploma or University degree in Computer Science or a related field is an asset.
- ITIL Certification Desirable
- Knowledge of an incident and problem management tools and processes
- Strong Windows 10 OS knowledge
- Strong troubleshooting skills
- Experience supporting Office Suite of products
- Good written and verbal communication skills
- Bilingual skills (English/French) as an asset
- A sense of urgency to complete tasks and assignments
- Ability to take direction and follow practices and procedures consistently and accurately
- Good time management skills
- Excellent interpersonal and client service skills
- Ability to work independently as well as in a team environment.

**Equity Statement**

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process.

We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation,

the hiring manager and the human resources contact will work with you to meet your needs.

  • Onsite Deskside Support

    2 days ago

    Ottawa, Canada Nova Networks Inc. Full time

    **STRENGTHEN YOUR CAREER!** At Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment. Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further. We believe strongly in lifelong...

  • Onsite Deskside Support

    7 days ago

    Ottawa, Canada Nova Networks Inc. Full time

    Nova Networks is seeking Deskside Support professional to work at our Customer in Healthcare. The focus will be on the installation and/or support of Windows based desktops, laptops and peripherals, as well as IMAC support. Resolution of software issues related to Windows OS. System maintenance and recovery tasks, and providing general troubleshooting on OS...

  • Deskside Support Analyst

    2 days ago

    Ottawa, Canada Compugen Inc Full time

    **Job Title** - Deskside Support Analyst **Vacancy No** - VN6542 **Work Location** - Ottawa, ON **Base Pay Range** - To be discussed during the recruitment process **Job Details** **About Compugen** - Compugen is Canada's largest privately-owned and operated Information Technology (IT) solution provider with extensive service and support resources. Our...

  • Deskside Support Analyst

    6 days ago

    Ottawa, Canada Compugen Inc Full time

    **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and...

  • Deskside Support Analyst

    2 weeks ago

    Ottawa, Canada Compugen Inc Full time

    **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and...

  • Deskside Support Technician

    2 weeks ago

    Ottawa, Canada Nova Networks Full time

    As a Deskside Support Technician, your responsibilities will include: - installation and support of Windows based desktops, laptops and peripherals, as well as IMac support - resolution of software issues as they relate to Windows OS - system maintenance and recovery tasks - providing general troubleshooting on OS ensuring functionality. Ability to work in...

  • Help Desk Support Analyst

    7 days ago

    Ottawa, Canada KPMG Full time

    Overview: At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. **The Opportunity** The Help Desk Support Analyst will report to the Manager of End User Support and is 100% onsite, anchored to the Ottawa office. What you will...

  • ERP Technical Analyst

    1 week ago

    Ottawa, Canada Maplesoft Group Full time

    **Title** - ERP Technical Analyst (Onsite) **Location** - Ottawa, ON **Start Date** - 10-01-2025 **Language** - Fluent in English and French **Salary** - Negotiable **Security Clearance** - Secret Clearance **Duration** - 24+ Months **Date Posted** - 07-11-2025 **Job ID** - 13872 Maplesoft Group is currently seeking an ERP Technical Analyst (Onsite)...

  • Bhjob15656 17635 - Deskside Technician

    6 days ago

    Ottawa, Canada Myticas Consulting Full time

    Myticas Consulting's Ottawa based client is looking for a Desktop Specialist to assist in an upcoming long-term engagement. **Ideal qualifications**: - A minimum of three (3) years of recent work experience in an information technology service desk as a deskside technician, in an operational environment supporting Windows 10 - A minimum of three (3) years...

  • Remote & Onsite IT Support Technician

    1 week ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Hemmersbach Full time

    A global IT infrastructure service provider is seeking an Entry-level Deskside Support Technician in Toronto, Ontario. The role involves providing local and remote desktop support, handling tickets with professionalism, and troubleshooting hardware and software issues. Ideal candidates will have at least 18 months of IT experience, with a preference for...