Customer Service Supervisor

2 weeks ago

Calgary, Canada Yardworx Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 to 44 hours per week
- Education:

- Expérience:

- **Education**:

- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- ** Tasks**:

- Co-ordinate activities with other work units or departments
- Examine and verify the accuracy of work
- Identify workers' training needs
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Train staff/workers in job duties, safety procedures and company policies
- Conduct performance reviews
- Perform same duties as workers supervised
- Recruit and hire staff
- Co-ordinate, assign and review work
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- ** Supervision**:

- Customer service clerk
- Information clerks
- 5-10 people
- Data entry clerks
- ** Certificates, licences, memberships, and courses**:

- First Aid Certificate
- ** Computer and technology knowledge**:

- MS Office
- ** Area of work experience**:

- Quality assurance or control
- ** Security and safety**:

- Criminal record check
- ** Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Overtime required
- Work under pressure
- ** Personal suitability**:

- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Reliability
- Team player
- ** Screening questions**:

- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- ** Experience**:

- 3 years to less than 5 years
- ** Other benefits**:

- Other benefits

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