Customer Service Supervisor

1 week ago

Calgary, Canada NFI Industries Full time

Reporting to the Customer Service Manager, the Customer Service Supervisor oversees and leads a team of Customer Service Representatives who support customer account administration.

**Job Summary**:
***Essential Duties & Responsibilities**:

- Supervises CSR and office staff on a day-to-day basis.
- Set direction for team members including a commitment to constantly exceed the needs of our customers. Actively promotes and reinforces the company’s core values, culture and strategic initiatives with CSRs.
- Ensures that all CSR’s are trained in data entry.
- Coordinates closely with customer service staff to maintain/grow a high level of customer satisfaction through open communications with the customers, operations and senior management.
- Oversee the development and engagement of the all team members and partner with the CS Manager and Office Manager to ensure all team members receive the coaching and training they need to meet/exceed expected performance level.
- Understand the needs and priorities of the business and ensures that CSR’s execute to meet these needs and priorities.
- Understand and utilize key performance metrics to drive individual and team performance.
- Ensures that weekend and month end closings are complete in conjunction with Customer Service Manager
- Coordinates end of month efforts to ensure transactional and accessorial billings are completed.
- Recommends programs to senior management to improve the operation of the office.
- Coordinates closely with CSR’s to ensure that a proper audit trail of all customer inventory and billing transactions is maintained.
- Reviews personally or audit assigned personnel to check all transactions prior to being finalized.
- Audits weekly activity records to ensure accurate productivity.

**Requirements**:

- High School diploma or equivalent; Diploma and/or Bachelor’s degree preferred
- 1-2 years of relevant work experience in a customer-facing role and possesses excellent customer service skills.
- Minimum of 2 years in a supervisory or management position similar experience in a supervisory position
- Strong analytical and mathematical skills
- Ability to work in a fast paced environment - Should be able to multi-task with proven follow-through and adherence to changing priorities and deadlines

  • Customer Service Supervisor

    2 weeks ago

    Calgary, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing customer experience. Join us and grow your career with our retail team as a...

  • Customer Service Specialist

    4 days ago

    Calgary, Canada Service Experts Canada Full time

    Overview: **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: A1 Chesney **Location Address**: Calgary, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists...

  • Retail Customer Service Supervisor

    6 days ago

    Calgary, Canada PetSmart Full time

    PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!Retail Customer Service Supervisor (Key Holder)About Life at PetSmartAt PetSmart, we’re more than just a companyobsessed with pets; we’reobsessed with our people too. Our values are rooted inunconditional love—a lesson we learn from our pets—and stayingunited together.We believe...

  • Customer Service Administrator

    2 weeks ago

    Calgary, Canada EXECUTIVE MAT SERVICE Full time

    We are a fast-growing family-oriented, culturally diverse, Canadian Company based in Alberta, and we are seeking a Customer Service /Admin for our Head office in Calgary. The Calgary market brings great growth opportunity and provides exciting career opportunities for the future. We take a team approach to business where the customer and the environment...

  • Customer Service Supervisor

    1 week ago

    Calgary, Canada Trail Appliances Ltd. Full time

    **Why Trail?** **The Perks** Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including: - Health & dental benefits - Personal care days - Statutory holidays off - Employee & family assistance program - Staff incentives and rewards - Employee discounts **The Role** The Customer Service Supervisor...

  • Administration/customer Service

    2 weeks ago

    Calgary, Canada EXECUTIVE MAT SERVICE Full time

    We are a fast-growing family-oriented, culturally diverse, Canadian Company based in Alberta, and we are seeking a Customer Service /Admin for our Head office in Calgary. The Calgary market brings great growth opportunities and provides exciting career opportunities for the future. We take a team approach to business where the customer and the environment...

  • Customer Experience Supervisor- West of Canada

    4 days ago

    Calgary, Canada Sani Marc Inc Full time

    **Customer Experience Supervisor - West of Canada**: Emploi - Permanent Full-time - **Controller / Supervisor - customer service** Branch office: Calgary -Calgary Alberta T2E 7A3 **As soon as possible**Schedule: 37.75 (Day) **Salary**:65 000$ - 81 000$ **Description**:The Customer experience supervisor is responsible for coordinating the daily operations of...

  • Services Supervisor

    2 weeks ago

    Calgary, Canada Staples Canada Full time

    : 1255336 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At **solutionshop**, we partner with customers to help them find the right solutions to be successful, such...

  • Supervisor, Airport Services

    2 weeks ago

    Calgary, Canada Envoy Air Full time

    Overview: Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: - Amazing employee...

  • Service Supervisor

    4 days ago

    Calgary, Canada Nors Full time

    **Service Supervisor** Nors Construction Equipment Canada GW, Calgary, AB Succeeding in business is about more than selling great products. If you want to make a real impact, you have to provide something special to the community, and make accountability and integrity your number one priority. We're Nors Construction Equipment, and we do just that. We're a...