Customer Service Supervisor

Why should you join our team?

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.

Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We also ensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Customer Service Supervisor (Full Time)
Shawnessy YMCA
Salary Range: $47,829.00 - $59,786.00 / year
Start Date: Immediately

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

- Complimentary YMCA Calgary membership including a linked membership for dependent children;
- Comprehensive health and dental benefits. Premiums paid in full by the Association;
- Pension plan with specified contribution matching by the Association;
- Anniversary flex day and gifts given to celebrate each year of employment;
- Program discounts;
- Ongoing leadership development and opportunities;
- Leadership award opportunities;
- Scholarship opportunities;
- Paid recertification and training.

What qualifications are we looking for?

Minimum of two years of supervisory experience

Minimum of two years customer service experience

Knowledge of the system AVOCADO is ideal, but not necessary

Current Standard First Aid and CPR C certification

Evidence of a clear Police Information Check and Vulnerable Sector Search

Three professional references

What does this role look like at YMCA Calgary?

Duties and responsibilities include:
Hiring, training, supporting, and providing continual supervision and feedback to the 20+ Membership Staff and a volunteer team

Developing staff work schedules within budgeted staff payroll estimates

Modeling and enhance service situations and act as the key support person for circumstances requiring further resolution

Collaborating with other Membership Supervisors in the North and South region

Conducting any necessary follow-up regarding NSFs, cancellations and post-dated and pre-authorized payments

Completing the daily cash outs

Performing facility Duty Manager shifts as required

Ordering supplies

Maintaining certification documentation for all staff and volunteers

Chairing member service staff meetings as needed

Participating in branch and association-wide trainer opportunities

Becoming familiar with YMCA Calgary programs, costs, and benefits

Provide shared leadership to the annual YMCA Let’s Raise campaign

What qualities do we look for in YMCA Calgary Staff and Volunteers?

Our diverse team of staff and volunteers are committed to making a positive impact in the community. In addition, they model and are committed to the following competencies:
Developing Self and Others: Developing people with a view toward present and future capacity.
Building Purposeful Relationships: Relating to people authentically with their best in mind.
Creating a Culture of Community: Gathering people to purpose and vision.
Making Intentional Impact: Intending to make a difference every day.
Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.

Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement

YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally.