Brand Manager, Holt Renfrew

SMCP - Sandro, Maje, Claudie Pierlot

**Sandro + Maje Concessions at Holt Renfrew, Ogilvy, Montreal**

**FT BRAND MANAGER**

**About the Role**

As Brand Manager for Sandro and Maje at Holt Renfrew, you will serve as the **key business driver and brand ambassador** within your leased concession shop. You will not manage a traditional retail sales team—instead, you will work closely with Holt Renfrew's in-house selling team to **equip them with brand knowledge, motivate them to prioritize our product, and partner with them to serve shared clients.**

You'll also oversee all store-level operations, ensuring the business reflects the elegance and standards of Sandro and Maje while meeting performance targets.

**Your Key Responsibilities**

**Brand Advocacy & Relationship Management**
- Build strong daily partnerships with Holt Renfrew Stylists, Department Managers, and Floor Leads
- Inspire Holt Renfrew associates to embrace Sandro + Maje and promote our products
- Deliver regular product knowledge sessions, seasonal training, and styling updates
- Provide styling support and co-sell with Holt Stylists during peak times and client appointments

**Client Experience**
- Act as a brand expert and stylist for top clients; assist Holt Stylists with wardrobing, clienteling, and look-building
- Be present on the floor to drive awareness, assist with VIPs, and support styling appointments
- Collaborate with Holt Stylists to grow the local client base and strengthen brand loyalty

**Business Ownership**
- Own boutique-level KPIs including sales, sell-through, conversion, and appointment selling
- Analyze performance data and partner with Holt leadership to drive shared results
- Execute visual merchandising and brand presentation to SMCP standards

**Operational Excellence**
- Oversee all day-to-day operations: shipments, inventory, transfers, replenishment, and product flow
- Collaborate with the SMCP Operations Associate to maintain back-of-house accuracy and efficiency
- Ensure adherence to both SMCP and Holt Renfrew operational procedures

**Team Collaboration**
- Lead and mentor your Junior Brand Manager and Operations Associate
- Foster a positive, proactive, and brand-aligned work culture
- Act as the key liaison between SMCP HQ and the store location

**What You Bring**
- 2-3 years of experience in retail leadership or brand representation (luxury or premium fashion preferred)
- Strong ability to build cross-functional relationships and influence without direct authority
- Excellent communication, presentation, and client interaction skills
- Deep knowledge of fashion trends, styling, and luxury client experience
- Highly organized, proactive, and polished in appearance and demeanor
- Bilingual (English/French) preferred for Montreal

**What We Offer**

At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional.

Your talent and dedication are rewarded with a **50% shopping discount** and a **seasonal wardrobe offering**, so you always feel confident in the latest collections—because style starts with you. We also **provide a cell phone contribution**, keeping you connected and equipped for success.

We know that security and well-being matter. That's why we provide comprehensive health benefits, including **medical, dental, and vision coverage**, as well as life and disability insurance. Additionally, we offer an **RRSP/DPSP savings plan**, where your contributions are matched by the company. We also provide **paid time off**—including vacation, holidays, sick time, and personal days—plus **paid parental leave** and **pet benefits**. You'll also have access to resources like our **Employee Assistance Program (EAP)**, which includes personalized guidance, expert care, and mental health support through every stage of life, along with **MAVEN Family Planning**, providing additional support for family planning and wellness.

Through extensive product knowledge training and industry insights, you'll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you'll discover a career that's as fulfilling as it is inspiring.

We also offer a competitive base salary and a monthly + seasonal bonus opportunity.

At SMCP, you're not just an employee, you're a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a **people-first culture**, you'll find a career that's as rewarding as it is inspiring.