Hôte(Esse) - Host/hostess

4 days ago

Montréal, Canada Holt Renfrew Full time

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Holt Renfrew vous offre un environnement inspirant, axé sur la mode, avec des possibilités d'apprentissage et d'épanouissement. De nos incroyables partenariats avec des marques de luxe emblématiques à nos engagements en matière de responsabilité sociale d'entreprise, vous serez inspiré chaque jour.

Un emploi chez Holt Renfrew offre une rémunération globale concurrentielle, une généreuse remise d'employé, un régime de retraite, des prestations de soins de santé et de soins dentaires, une aide pour les frais de scolarité, ainsi qu'un apprentissage et un perfectionnement continus.

Hôte(esse)

Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter:

- Accueille les clients avec courtoisie, au téléphone ou en personne.
- Accompagne les clients à l’aire d’attente si aucune table n’est libre immédiatement.
- Conduit les clients à leur table et leur remet le menu.
- Informe les clients des spéciaux du jour, s’il y a lieu.
- Prend les manteaux et (ou) les achats pour les consigner au vestiaire.
- Présente le serveur aux clients.
- Supervise l’attribution des tables en fonction des lignes directrices à cet effet.
- Observe les normes temporelles relatives à la rotation des tables.
- En collaboration avec les serveurs, s’assure que les tables sont débarrassées et prêtes à recevoir les clients.
- S’assure que le bureau d’accueil du café ne manque d’aucune fourniture.
- Collabore avec l’équipe de serveurs pour appliquer les neuf normes de rendement du « service à la manière du café holt ».
- Se conforme à toutes les politiques et exigences de santé-sécurité.
- Diplôme d’études secondaires
- De 2 à 3 années d’expérience préalable à titre d’hôte(esse) dans un restaurant
- Parfaitement bilingue en français et en anglais

L’évaluation du succès:

- Contribution aux objectifs financiers
- Objectifs individuels liés à la réalisation des objectifs du service
- Rétroactions des clients internes et externes

The Café Host takes reservations and escorts clients to their tables.

Specific responsibilities include (but are not limited to) the following:

- Greet clients graciously on phone or in person
- Escort clients to waiting area if table not immediately available
- Seat clients at appropriate tables and supply them with menus
- Advise on daily specials if appropriate
- Receive coats and or purchases for coat check
- Introduce clients to their server
- Manage table assignments based on seating guidelines
- Observe standard table turnover times
- Ensure tables are bussed and re-set for all clients
- partnering with servers
- Ensure that café front desk is supplied appropriately
- Partner with service team to deliver the nine steps of “Serving the Holt Renfrew Way”
- High school diploma
- 2-3 years previous hosting experience in a restaurant environment

The measures of success:

- Contribution to financial objectives
- Individual objectives linked to the achievement of department goals
- Feedback from internal and external clients

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