Technical Support Tier 2

22 hours ago

Vancouver, Canada Club Support Inc Full time

**Job Type: full-time / remote**

**Requirements**:
Technical School Diploma or Degree in Information Technology or Computer Networking and Technical Support, or Computer Engineering, or equivalent work experience, or equivalent knowledge.

**Experience**

Preferred 4 to 5 years of hands-on IT support and problem-solving experience in a MS Network Environment.

**Knowledge**
- Excellent knowledge of Microsoft Products Office 365, Windows 10
- Strong knowledge of Various Antivirus Software
- Ability to maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), computer workstations and peripheral equipment
- Basic knowledge of telecom equipment
- Familiarity with wireless technologies
- Knowledge of Jonas Software is a strong asset
- MCSE certification is an asset
- COMPTIA A+ is a must

**Skills**
- Ability to listen, comprehend and communicate utilizing strong and clear English Verbal Communication Skills is an _**absolute must**_
- Troubleshooting skills on system-level problems (Microsoft) such as printing issues, MS Office, Symantec Norton Antivirus Corporate edition
- Flexible, strong team player, willing and enthusiastically taking on other duties as they come up
- Enthusiastic and open to learn; independent and creative problem solver
- Prioritization and coordination skills

**Job Specifications**
- Ability to problem solve by evaluating, diagnosing, and resolving issues in the work environment on an ongoing basis
- Diagnose hardware, software & telecommunication problems and initiate corrective actions
- Proven prioritization and coordination skills
- Excellent effective English verbal communication skills
- Mannered, problem-solving oriented, and enthusiastic communication
- Able to manage time effectively (ex., responding to clients’ concerns, completing work, and having other duties simultaneously)
- Stress resilient - able to coop under demanding situations
- Persistence in achieving results and resolutions - ‘Work to Completion’
- Success oriented and open to learn

**Responsibilities**
- Daily monitoring of Clients' IT Environment through remote connectivity
- Maintaining and updating Clients information database (log calls, visits, reports on troubleshooting, update equipment change)
- Building and configuring new equipment for the clients
- Locating troubleshooting resources and effectively escalating issues in a timely manner
- Implementing data, software and hardware security procedures
- Communicate with other workers to coordinate the preparation and completion of work assignments
- You must be prepared to work evenings and weekends occasionally in order to complete key IT projects that can only be done outside of normal business hours.
- You must be prepared to participate in an “On Call” after hours support rotation.

Work Location: In person

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