Tier 2 Technical Support Specialist

TOMDOTCOM is a growing technology consulting and management company that is searching for our next Tier 2 Technical Support Specialist. We are a fast-paced company that thrives on providing exemplary service while aligning to our core values:

- Doing the right thing
- Doing work to be proud of
- Being the best
- Being a great place to work
- Being profitable

If this aligns with your values, we want to hear from you.

**Technical Support Specialist**

**Essential Duties and Responsibilities**
- Microsoft environment support and troubleshooting of desktops, laptops, mobile devices, printers, servers
- Support various types of clients with small single office networks to multi network, cross country networks
- Use help desk software to manage service tickets, track time, and document work performed
- Document all hardware and software configurations as needed
- Windows server 2008R2 to 2016 active directory, file folder security, and group policy management
- Onsite setup of equipment, working below counters and desks, physically moving and transporting equipment
- Support the TOMDOTCOM server admin. with server hardware and software tasks and projects
- Support SMB and cisco network equipment as needed
- Taking on and managing special projects as needed

**Requirements**:

- Computer / technology related degree or certification
- Minimum 5 years workstation and end user support experience with windows 7 and windows 10
- Minimum 3 years general network and server support experience
- AD, O365, Outlook, experience
- Working on Windows and Apple computers, iOS and Android devices
- Minimum 65 wpm typing speed
- Self-motivated, able to work alone with mínimal supervision
- Excellent organizational, verbal, and written communication skills
- Must have a Valid Class 5 driver’s license and access to a vehicle
- Performing all client interactions with exemplary customer service skills
- Troubleshoot problems, analyze problems and research solutions, escalate as needed
- Manage workload, time, prioritize requests while reporting to a service manager
- Available for after-hours maintenance or after-hours projects
- Motivated to take on new challenging tasks for personal development and growth

**Key Assets**
- ConnectWise and / or LabTech MSP Software Experience
- Office 365 Enterprise Suite
- True passion for working with and learning about technology
- Quick learner
- Passionate about great customer service
- Great teamwork and interpersonal skills
- Have a positive attitude at all times
- Ability to remain calm in high pressure scenarios

**Certification / Training**
- Help desk training or help desk certifications
- Cisco CCENT or CCNA certifications
- Microsoft MCP, MCTIP, or MCSE
- Microsoft Exchange certifications
- Microsoft SQL certifications
- Microsoft SharePoint certifications
- Other technology related certifications and training

**Applicants**
- We thank all interested applicants, however only those applicants selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$75,000.00 per year

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Overtime
- Weekends as needed

Application question(s):

- Do you have a valid Class 5, BC Driver's license and have access to or own your own vehicle?
- Are you located in the B.C. lower mainland area and able to travel to our customer sites / offices?

**Education**:

- Secondary School (required)

**Language**:

- English fluently (required)

Work Location: In person

Application deadline: 2024-10-31