Tier 2 Technical Support Specialist

TOMDOTCOM is a growing technology consulting and management company that is searching for our next Tier 2 Technical Support Specialist. We are a fast-paced company that thrives on providing exemplary service while aligning to our core values:

- Doing the right thing
- Doing work to be proud of
- Being the best
- Being a great place to work
- Being profitable

If this aligns with your values, we want to hear from you.

**Technical Support Specialist**

**Essential Duties and Responsibilities**
- Microsoft environment support and troubleshooting of desktops, laptops, mobile devices, printers, servers
- Support various types of clients with small single office networks to multi network, cross country networks
- Use help desk software to manage service tickets, track time, and document work performed
- Document all hardware and software configurations as needed
- Windows server 2008R2 to 2016 active directory, file folder security, and group policy management
- Onsite setup of equipment, working below counters and desks, physically moving and transporting equipment
- Support the TOMDOTCOM server admin. with server hardware and software tasks and projects
- Support SMB and cisco network equipment as needed
- Taking on and managing special projects as needed

**Requirements**:

- Computer / technology related degree or certification
- Minimum 5 years workstation and end user support experience with windows 7 and windows 10
- Minimum 3 years general network and server support experience
- Minimum 65 wpm typing speed
- Self-motivated, able to work alone with mínimal supervision
- Excellent organizational, verbal, and written communication skills
- Must have a Valid Class 5 driver’s license and access to a vehicle
- Performing all client interactions with exemplary customer service skills
- Troubleshoot problems, analyze problems and research solutions, escalate as needed
- Manage workload, time, prioritize requests while reporting to a service manager
- Available for after-hours maintenance or after-hours projects
- Motivated to take on new challenging tasks for personal development and growth

**Key Assets**
- ConnectWise and / or LabTech MSP Software Experience
- Office 365 Enterprise Suite
- True passion for working with and learning about technology
- Quick learner
- Passionate about great customer service
- Great teamwork and interpersonal skills
- Have a positive attitude at all times
- Ability to remain calm in high pressure scenarios

**Certification / Training**
- Help desk training or help desk certifications
- Cisco CCENT or CCNA certifications
- Microsoft MCP, MCTIP, or MCSE
- Microsoft Exchange certifications
- Microsoft SQL certifications
- Microsoft SharePoint certifications
- Other technology related certifications and training

**COVID-19 Vaccination Policy**
- To ensure the safety of our employees, and our clients, all TOMDOTCOM employees must be fully vaccinated. New employees will be required to be fully vaccinated and may be required to provide proof of vaccination before the start of their employment.

**Applicants**
- We thank all interested applicants, however only those applicants selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$76,346.31 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Language**:

- English fluently (required)

Work Location: One location