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IT Coordinator

2 weeks ago

Calgary, Canada H2 Safety Full time

**About the Company**:
Celebrating our 21st anniversary this year, H2Safety Services Inc. is the largest Emergency Response Management provider in Canada. Equipped with decades of experience, our team of industry leading experts deliver comprehensive, tailored Emergency Management Services, Emergency Response Training, and Technology services to companies throughout Canada, North America, and around the world. By continually investing in our people and world-class technology, we ensure the highest level of protection and compliance for our clients, stakeholders, and the environment.

**Position Summary**:
**Key Responsibilities**:

- Provide technical support and troubleshooting to staff, resolving IT-related issues promptly to minimize disruptions.
- Coordinate and assist with the installation, configuration, and maintenance of IT hardware and software systems.
- Support the implementation and enforcement of data security protocols to protect sensitive information.
- Assist with data backup processes and disaster recovery procedures, ensuring data integrity and business continuity.
- Help execute system upgrades and improvements, minimizing disruption to business operations.
- Coordinate relationships with IT vendors and service providers, ensuring timely and effective service delivery.
- Contribute to maintaining IT documentation, including support guides, procedures, and policy documents.
- Collaborate with internal teams to align IT activities with company objectives and strategic goals.
- Identify and recommend new technologies or solutions to enhance efficiency, productivity, and security.

**Required Education, Experience & Credentials**
- Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
- Minimum of 2-3 years of experience in IT support, coordination, or a similar role.

**Required Knowledge, Skills & Competencies**
- **IT Security & Compliance (e.g., SOC 2)**:Experience with implementing and maintaining security frameworks.
- **SaaS Application Management & Integration**: Comfortable managing cloud-based apps and ensuring seamless system integration.
- **ESRI ARCPro Setup**: Able to configure and support geospatial tools in a technical environment.
- ** ITIL Framework Knowledge**: Understands ITIL principles to drive efficient IT service delivery.
- **Backup & Restore**:Skilled in safeguarding data and ensuring reliable recovery across servers, databases, and cloud platforms.
- **Disaster Recovery & Business Continuity (DRP/BCP)**: Able to build and support plans that minimize system downtime.
- **Vendor Management**:Strong experience managing vendor relationships, contracts, and service performance.
- **Communication**:Clear communicator with the ability to work cross-functionally and explain technical issues to non-technical users.

**Nice to Have Skills & Competencies**
- Virtualization (VMware), storage systems (HPE Alletra SAN, NAS, iSCSI, RAID configurations)
- Networking (Cisco, Meraki), VPN (IPSec, SSL)
- Cloud infrastructure management: Microsoft Azure, Entra ID, VDI
- Backup tools (Datto, Azure Backup)
- CompTIA Network+/Security+ certifications
- Oil & Gas or emergency response experience

**Your Total Rewards**:

- Generous paid time off
- Comprehensive health care plan
- Company matching RRSP program
- Annual performance bonus
- Professional development subsidies
- Employee referral incentive
- Flexible start/finish times

At H2Safety, we exist to protect—come make a difference with us.