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Customer Support Rep
2 weeks ago
**Career Area**:Marketing / Sales / Product Support**:
What does it mean to live the Caterpillar Experience?
It means you play a part in building a better world. You contribute to a winning culture—a spirit of accountability—that has driven change on every continent for more than 90 years. To work with us is a commitment to improve sustainability, invent for the digital age and innovate in order to bring solutions to millions of people. Sure, you work for Caterpillar. But more importantly, you work for the good of your career, your family, your community and your world.
As a company, we will take on every challenge that faces us, just as we have in the past. We will continue to lead in our industries because of employees like you. You’re here on purpose, with a purpose. Your work builds the world. You build what matters.
We currently have an exciting opportunity at SPM Oil & Gas, a newly acquired Caterpillar company for an Injection Molding Machine Operator. The role performs the following:
JOB DUTIES:
Operational Effectiveness: There is a requirement to answer all customer phone calls, set up and maintain customer account details-related to invoicing, shipping etc, create quotes and sales orders for customers, and support customers with technical product knowledge and operational account maintenance.
The incumbent will resolve order fulfillment issues and provide pricing support (annual reviews/change requests
- specification driven, new price setting, debit/ credit notes) and be responsible for coordinating sales input to product changeover activity and reporting.
Employee is also responsible for performing other job duties as assigned by management from time to time.
Industry Rep Support: The jobholder will be required to communicate customer day-to-day issues and learn how to identify business growth opportunities in conjunction with an allocated Industry Rep. There is a need for the incumbent to support and maintain effective relationships with Industry Reps. This includes supporting customer visits and having an awareness of marketing materials/support information concepts to support field sales activity.
BACKGROUND/EXPERIENCE:
The position typically requires a high school diploma or equivalent. In addition, one to two years of job-related experience are typically required. Good human relations skills are required to develop a cooperative work relationship with others inside and outside the department including a high level of flexibility. Support project management skills and learning customer skills. Ability to use Office 365 including, but not limited to, Microsoft Outlook, Word, Excel and PowerPoint.
**Employee benefit details**
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and Pension) along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
**Final details**
LI
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Submit your information to our Talent Network here.
