Store Manager

3 days ago

Toronto, Canada Heal Wellness Full time

**The HEAL Vibe**: Our journey started with two friends, a couple of blenders, and a refrigerator. Today, it has evolved into a multi-location brand across several provinces, employing hundreds of people, all united by a mission to promote healthy and sustainable living within communities.

**Who You Are**: You're a positive and enthusiastic people-person with a genuine passion for health, community, and wellness. As the Team Leader, you'll be responsible for a diverse range of tasks, from training new team members to effectively resolving operational challenges. If you thrive in dynamic, fast-paced environments, value career advancement, embrace entrepreneurial thinking, enjoy innovation, and appreciate the occasional food-related pun, then we want you on our team

**Responsibilities**:

- Ensure product consistency and quality.
- Investigate and resolve customer complaints related to food quality, service, and accommodations.
- Manage food and beverage deliveries, meticulously checking contents for quality and quantity.
- Oversee food preparation methods, portion sizes, garnishing, and presentation to uphold Company Standards.
- Efficiently schedule staff hours using appropriate systems/software and assign duties to optimize food production and timely service.
- Evaluate work procedures and operational issues to identify opportunities for service improvement, enhanced performance, or safety enhancements.
- Engage in some food preparation or service tasks as needed.
- Conduct inventory counts and maintain inventory levels for food and equipment.
- Organize and oversee staff training programs, address personnel issues, participate in the hiring process, and evaluate employee performance.
- Coordinate equipment maintenance and repairs, as well as various services.
- Operate the point of sale cash register, manage cash transactions, and make bank deposits.
- Report on weekly and monthly store KPIs (labor, cost of goods, store reviews,)
- Adhere to Company opening and closing procedures, maintaining related records.

**Qualifications**:

- Previous managerial experience.
- Valid driver's license.
- Team player mentality.
- Exceptional customer service skills.
- Knowledge of supply chain operations.
- Familiarity with personnel and human resources duties.
- Effective communication and active listening skills.
- Strong critical thinking abilities.
- Above all, a commitment to having fun

**What We Offer**:

- A fun work environment where dancing, smiling, and enjoyment are encouraged.
- HEAL Team Leader Bonus Incentive: This is a team sport We work with you to determine monthly/quarterly store targets that unlock additional bonus incentives. Because hey You deserve it
- HEAL Discounts: While working, employees receive a 50% discount; when not working, they still enjoy a 30% discount - a win-win

Pay: $60,000.00-$68,000.00 per year

**Benefits**:

- Discounted or free food
- Flexible schedule
- Store discount

**Education**:

- Secondary School (required)

**Experience**:

- Hospitality: 1 year (preferred)

Licence/Certification:

- Food Handler Certification (preferred)

Work Location: In person

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