Snow School Supervisor

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

**Job Title**: Snow School Supervisor

**Location**: North Vancouver

**Department**: Snow School

**Reports to**: Manager, Snow School

**Role Status**: Full-time, seasonal - hourly

ABOUT US
Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

JOB SUMMARY
Snow School Supervisors are responsible for the smooth day to day operations of the department. They understand how to effectively manage and schedule instructors in order to provide the best possible experience to both internal and external guests. They are proactive in identifying areas of improvement and are safety and guest experience champions in the workplace.

ESSENTIAL JOB FUNCTIONS
- Work with scheduler and other supervisors to ensure appropriate staff allocation on a weekly and daily basis.
- Ensure the smooth connection of guests and staff in our lesson meeting and check in areas.
- Monitor and understand staffing requirements as they relate to the departments overall budget.
- Work with the sales department to ensure that lessons are booked properly and that errors are followed up on.
- Be on snow to coach our pre-season training sessions
- Support instructors throughout the season, including the completion of one-on-one reviews.
- Enter payroll data, assist instructors with payroll issues and other administrative tasks as required.
- Teach when required.

SUPERVISORY RESPONSIBILITY
This position provides direct supervision to the following positions: Snow School Team Lead, Snowsports Instructor, Snow School Volunteer

REQUIRED QUALIFICATIONS AND ABILITIES
- Exceptional leadership skills to deal with both certified and experienced staff, as well as instructors who are brand new to teaching
- Excellent communication, organizational and guest service skills
- Previous supervising experience considered an asset
- Highly motivated, enthusiastic, and capable of working effectively in a fast-paced environment
- Proven ability to train and motivate staff
- CSIA/CASI Level 3 or international equivalent certification required
- Competent computer skills including Word, Excel, and G Suite
- Have appropriate physical fitness to take on all assignments
- Be fluent in all aspects of the English language (spoken and written)
- Be able to work in inclement weather in an alpine environment
- Have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions.
- Available to work five days a week, including evenings, weekends & holidays
- Successful applicants over the age of 19 will be required to provide results of a clear background check valid within six months of the hire date before starting work. Grouse Mountain will assist with this process if the applicant does not have a valid background check.

WORKING CONDITIONS
Hours of Operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, shoveling and other forms of manual tasks.

COMPENSATION AND BENEFITS

All positions are eligible for the following benefits and perks:

- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

**Full-time, year-round positions are also eligible for these**:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
- RRSP matching plan after 1 year of service
- Free access passes for dependents

DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities,