Store Manager

Employee Type**:Regular

**Baby Clothing, Kids Clothes, Toddler Clothes Carter's**

**Summary**

The Store Manager is responsible for maximizing sales and profits by achieving and exceeding Key Performance Indicator (KPI) targets. They manage store operations to meet brand standards, and through leadership of their store team ensure we provide exceptional customer service while creating a positive, fun and outwardly-friendly environment.

As a **Store Manager**, your primary responsibilities will include the following:
**Operations**
- Provide exceptional customer service and shopping experiences for our customers; be a strong brand ambassador through knowledge and understanding of our products
- Plan and prioritize, manage and measure work
- Meet and/or exceed all company set sales and operational goals
- Communicate field and/or market data to the appropriate department leaders
- Drive sales through leadership and coaching on the sales floor
- Manage payroll through effective scheduling
- Execute all merchandising, marketing and visual presentation aspects of the store according to company directives
- Ensure product is received and processed accurately and efficiently while preserving the organization of the backroom
- Direct replenishment of product on the sales floor to company standards
- Maintain a safe and clean store environment for our team members and customers. Participate in tasks required to uphold our standard of “Grand Opening Status”.
- Secure company assets through the implementation of loss prevention policies and procedures
- Maintain the stability and reputation of the store by complying with company policies and procedures
- Contribute to store and region success by accomplishing related results as needed

**Human Resources**
- Recruit top talent for the store and proactively preparing to fill future positions. Effectively network and hire positive brand ambassadors.
- Manage the successful onboarding and training of new team members
- Ensure the ongoing training & development of all team members is completed according to company standards
- Manage team member performance through coaching and counseling team members. Planning, monitoring, and appraising job results. Follow up on work results
- Promote the career growth of others. Develop future store leaders.
- Model the Carter’s Company Values through their leadership and management of issues in store. Demonstrate the Carter’s Retail Leadership Behaviours.

**Experience and Skills**
- 3+ years’ retail management experience
- High energy, enthusiastic team leader with a proven dedication to customer service
- Results driven with a history of meeting and/or exceeding KPIs
- Proven leadership, interpersonal and team management skills. Ability to motivate others.
- Strong attention to detail and organizational skills
- Outstanding visual merchandising abilities
- Working knowledge of computers
- Effective verbal and written communication skills

**Physical Demands**
- Ability to lift up to 25 lbs
- Ability to move and replace fixtures, shelves and hardware throughout the store
- Ability to use ladders on a frequent basis
- Capacity to stand for long periods

**Availability Requirements**
- Availability to meet the needs of the business that may include days, nights, weekends and holidays as scheduled.
- Eight hour shifts up to 40 hours per week: including evenings, weekends, holidays and occasional overnights. A minimum of two closing shifts a week and a weekend shift.

**NOTE**: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

**Required Experience**:
**KNOWLEDGE, SKILLS, AND ABILITIES**
- High school degree or GED minimum requirement, BS/BA degree preferred
- Minimum of 3 years of store management experience
- Demonstrated leadership and supervisory skills
- Demonstrated customer engagement skills
- Expert in store systems and operational controls
- Ability to communicate effectively to customers, team, and supervisor.
- Ability to lead, direct and execute multiple tasks concurrently
- Basic computers skills

**PHYSICAL DEMANDS**
- Flexible availability is required. Eight hour shifts and an average of 40 hours per week: including evenings, weekends, holidays and occasional overnights. A minimum of two closing shifts a week.
- Ability to lift 40 pounds on a regular basis.
- Ability to stand for long periods of time; climb up and down a ladder.
- Constant walking and standing; frequent bending, stooping and reaching.
- Ability to travel as needed.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.